Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Hello. We are trying to pair our arris wireless box. We have been using it wired for awhile, because my husband didn’t know it was wireless. But we aren’t getting a pairing screen.No matter how many times we restart, reboot, both the modem and tv box...
The on demand feature for Fairchild Channels are no longer updating since May 2. It's missing alot of episodes. Could someone please look into this?
Optik TV:This is one of several issues I'm having with the PVR function of the new Optik TV system.When I select a recording to play, its not the correct one.1) When I go into some of my PVR recordings to play, it lists the groups ( ie Court Cam-8 Ep...
Anyone else experiencing their NHL feeds being 10+ seconds behind the actual play, and even other streams?Trying to discuss the game in real time with friends and other fans has become impossible because every significant play is spoiled before I get...
90 Day Fiancé: The Other WayWhy are episodes 12 and 13 of season 4 missing?
I am half way thru the season episodes and the whole thing disappeared from TV On Demand…… anyone experiencing the same thing and can someone helping getting it back? T___T
Anyone interested price increases coming in June Price increase increases to packages and equipment rental by $5 a month
My mom was having an issue where she noticed a show wasn't recording. Last time she saw it happen, she restarted the box, recorded the episode at a later time, and it was fine. When she restarted it today, every recording she had was deleted. We wait...
My digital box is making a intermittent clicking/popping noise
My contract with Telus home services is up in a month. I tried to call the loyalty department to sign up for another 2 year contract but they are unable to upgrade my TV equipement to the new Telus TV system with cloud recordings. According to the ag...
