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kleinevans
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Joined 3 years ago
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Unable to upgrade TV equipment due to being a current client
My contract with Telus home services is up in a month. I tried to call the loyalty department to sign up for another 2 year contract but they are unable to upgrade my TV equipement to the new Telus TV system with cloud recordings. According to the agent and their supervisor, the new equipment is only being offered to new clients of Telus and not returning clients! This seems absurd to me. I had an offer from shaw, who already offers bluetooth remote controls with voice control that is cheaper than what I am currently paying with Telus. I mentioned this to the loyalty supervisor, and she said their was nothing she could do. Anyone have any recommendations? Should I just move over to Shaw?3.2KViews0likes3Comments