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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 1877 Views
  • 0 replies
  • 1 kudos

Resolved! New security system and just learning it.

How do I get my system to stop announcing 'back door open' 'front door open' when I am at home and am just opening the door for the dog to go outside?

Resolved! What is SmartSync Module

Hello, In exploring an update of a ADT SafeWatch Pro 3000 alarm to use cellular (LTE) vs. landline to the monitoring station, I was quoted the use of a "SmartSync Module". However, I would like to know exactly what hardware that refers to. Does anyon...

theShad by • Organizer
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  • 5 replies
  • 0 kudos

Resolved! Sharing my TELUS account with Family / Spouse

Hi everyone, and sorry if this has been asked, I've searched back and forward with no success.I have a TELUS Smart Home security system. Lots of bells and whistles. I want to give my wife access to the APP, but the only way I can see how she does tha...

Curomac by • Friendly Neighbour
  • 25960 Views
  • 9 replies
  • 0 kudos

Exchange plan

Hi, I ordered and received a Home Security System but I have decided that I don't need All of the extras that I received. Will Telus allow me to return the package for another Plan? I received it only a week ago.Appreciate any ideas.

Anne49 by • Neighbour
  • 1716 Views
  • 1 replies
  • 0 kudos

Resolved! Door bell camera questions

I currently have 3 outdoor camera and thinking of moving over to a door bell camera for the front of our house. My questions are:1) does the door bell stream video - we have two control panels, one in the kitchen so we can watch our kids outside. Jus...

msbutton by • Neighbour
  • 3824 Views
  • 3 replies
  • 0 kudos

Resolved! SmartHome Security FAQs

Hey all, We've seen your questions about SmartHome security both in our community and outside of it and wanted to officially launch the SmartHome Security board for all your questions and feedback. To kick it off, we've put together a list of our mos...

dru by • Community Manager
  • 21297 Views
  • 11 replies
  • 4 kudos
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