Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
Why does it take being on hold with TELUS for 75 minutes to answer and simple tech support question? I am think of leaving this company. ADT was so much better before TELUS purchased them and cut costs to the bone.
I had a guy representing "Telus" come to my door at 7:00 PM this evening, even though I have a "No Solicitors" sign in plain sight. When did Telus start doing door-to-door sales? If this is not your normal protocol, I need to know immediately. I will...
Received a call yesterday supposedly from Telus Promotions. Gave some personal information to accept the Mobility offer.Today I received an email from [email protected] to confirm the order. The Department no. is +1 647-474-3543.The email...
Recently I received an email telling me to set up TELUS Online Security, which I believe was added without my authorization. I submitted a support request to @ TELUSsupport but did not hear back, so I requested a callback through TELUS Assist. I rece...
Recently I have been getting a Google Security Alert at EVERY logon to my Telus Gmail account. This is happening on RESTART/REBOOT of the following devices: My Windows 10 desktopMy Android telephoneMy Android tabletMy Linux desktop, andMy wife's Linu...
I've had a Telus 'smarthome' alarm system for about a year now. Before that I had a Reliance Protectron system that worked without problems for 10 years. The Telus system has been nothing but problems. Every few weeks something goes wrong with it. No...
My Telus security camera has quit recording clips. The L.E.D. Light is still green and it still shows the live shot. Is there something in the recording rules I have to change
I just received a new sign and window decals to show my home is protected. I will put the sign in the yard, but I am not liking the window decals. They are extremely sticky and can only be attached to the outside of window leaving and silver blotch v...
Is it possible to arm and disarm on a schedule. I.e, every day at 11 pm, set security to arm stay. Then everyday at 6:30 am, set security to disarm.I checked automation and I don’t see a way to do this. Is there something I am doing wrong or is this ...
I just recently canceled my SmartHome service my contract was finished and the price went up by 30% I canceled and get to keep the doorbell camera and the smart thermostat. But I can’t use them through the Telus App, how can I use the equipment from ...
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