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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
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  • 0 replies
  • 1 kudos

Security billing

I have contacted Telus 4 times now in regards to them billing me. I no longer live at the billing address, and have told them that numerous times. They told me it was canceled, yet I’m still getting billed. Equipment was returned as well. Getting no ...

Doorbell camera notifications non-stop

Hello,I'm getting non-stop motion/video notifications from my doorbell. I have it set to doorbell push only, Mon-Fri, and "Do not send notifications that occur within: 45 minutes". If someone is standing on my door step, I'll get 20 notifications in ...

CThomas by • Neighbour
  • 2128 Views
  • 2 replies
  • 1 kudos

Extremely Rude Door To Door Sales

Earlier I had two Telus sales guys knock at my door. I’ve had rude sales people door knock before but these guys take the cake. The one guy kept hounding and actually said I can slam the door on him if I don’t want to continue listening. Telling them...

Wall mounting smart home control panel

Hi there,I have a installation scheduled, I would like the control panel mounted, I have a place directly above an outlet - I want to put the power cable in the wall, will the technician be able to facilitate that? Or would I need to do it myself?

Camera recording

My doorbell camera is always randomly stopping recording and I’ll go look and it’s been days since a recording took place. Been happening for over a year. How do I get it to stay on always?

jkubiski by • Neighbour
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  • 1 replies
  • 0 kudos

Resolved! SmartWear Security

With smartwear security, when the battery gets low do I have to buy the charm again? Or is it covered by the subscription?

Resolved! Telus Smart Home Security

I just finished installing my Telus security system. We were promised ,or at least our Telus rep was told by Telus support that, freeze detection was part of our Control package. Today i was told by Telus security support that they no longer offer a ...

SVR on Residential Accounts

Obviously Telus hasn't implemented this yet, but I thought I would mention that for those of you trying to buy an alarm.com SVR from amazon or similar sites, it won't work.I bought one and just tried connecting it and I get an error message saying th...

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