TELUS Neighbourhood

kristine36 · 12-27-2022

A few weeks ago we noticed our slimline doorbell camera was no longer recording motion. Tried a few things on the app, tried to reset it even and nothing worked. Next try was to delete the camera and reinstall- well now weeks later and we still can’t...

kristine36 · 11-03-2021

Help! Every single one of my recordings just skips. I have to rewind and then sometimes it won’t skip for a few more minutes, other times I’ve just deleted them because I couldn’t get through. I have tried resetting, unplugging and I even got two new...

kristine36 · 06-17-2021

So I purchased a new remote and followed to instructions to pair with the device and TV. The remote works fine for the box, but it will only turn the tv off- it won’t turn it back on.

kristine36 · 03-19-2023

Doesn’t ever blink yellow, blinks orange non stop. We were able to add a 2.4 network, but when we go through install (flashing red/green), sometimes the sky bell wifi connects and other times it says no internet connection and goes to Lite..when it d...

kristine36 · 02-07-2023

I've done that and still won't connect... Runs for a few minutes and then says installation failed. Do I need to wait a certain amount of time after we switch it to 2.4?

kristine36 · 01-01-2023

Yes it’s showing the lower network.

kristine36 · 12-01-2021

Update- we noticed it was worse when using our phones or if the heat turned on, etc.. so now the pvr (in basement) works ok and so does the dvr upstairs… the dvr on the main floor however is horrible. Live tv rarely skips, but every recording makes m...

kristine36 · 11-04-2021

Both with the pvr and the digital boxes

TELUS Neighbourhood

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Can’t re-install Doorbell camera

PVR recordings are skipping

New remote won’t synch with TV

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