Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 129 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Fibre optic conversion

After being harassed to change to to fibre optic we have had nothing but problems. TV pixilating and freezing. We have had two technicians out and have spent hours on Virtual support’. We have replaced the ‘new’ per boxes that were provided ( we foun...

Suewall by Neighbour
  • 1 replies
  • 0 kudos

Disabling the Weather Network App

Hi there - does anybody here know how to permanently disable the Weather Network app from appearing on channel 127 ( in Vancouver ) on Optik TV ???? When I switched over to Telus in April I never activated this app but maybe this is something that is...

Free TV scam

I signed up with Telus to get a new TV, they even sent a work order with the TV order on it, but now Telus is saying they have no record of the order and they do not intend to fill it.... This was a huge scam just to get us to sign up and now we are ...

On Demand Error

I’m trying to watch grey’s anatomy but on demand says there are 0 seasons and 0 episodes for the show. The only other show that I saw with the same issue is Bob Hearts Abishola. These shows aren’t being pulled from on demand are they?

showcase channel

How do I get the SHOWCASE CHANNEL?

bella22 by Neighbour
  • 2 replies
  • 0 kudos

TELUS Home Assistant - Optik Devices OFFLINE

I want to use my Google Home device to issue voice commands to my Optik TV boxes.I have successfully installed the TELUS Home Assistant in my Google Home device’s app on my iPhone.All my TELUS devices are detected. However, all my TELUS devices show ...

GALAN by Neighbour
  • 4 replies
  • 0 kudos

Scheduling- Can someone explain to me...

Why, on the Golf Channel, there is supposed to be "Live from the US Open" (not on the schedule, but if I wasnt in Canada), but here in Canada all we are getting is a bunch of re-runs of junk programming.Its infuriating. Theres no reason I can see for...

Hogan by Organizer
  • 2 replies
  • 0 kudos
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