Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
The final episode of season 6 is missing from CityTV on demand, I think it's episode 16. Hope this is the right place to post!
There is a convenient guide icon on the Android TV app's home screen in the top right, but not on the Telus 21T box. Is there some way to enable it or get rid of the Notification bell when there aren't any notifications so there is room for it?
We moved into out townhouse in the Garneau neighborhood in Feb 2020. We contacted Telus to subscribe to WIFI and Optik TV. We have been customers for over 30 years. We were advised that we had a copper wire connection but were assured that fiber opti...
For two days I have the error code in the subject line come up anytime I try to watch on demand programming from CTV, Global, CBC etc.Reset the Optic Tv box and Router a few times but the problem persists.Also had a fed days of no info on the guide.I...
I can go all the way to Settings and scroll down to Exit, but that is a lot to do each time I want to exit. I can't just turn off the TV because there is no way to stop the stream in the background from playing, which would waste a lot of bandwidth i...
After several years of PVR recording, something has changed and not for the better. Settings are changed automatically. You program the PVR to "delete when I want" it changes it to "delete after one recording". You put "first run" it changes it to "r...
Some channels have a Home icon in them and you can't watch them on the website telustvplus unless you are at home. I am at home on my Telus internet account (it is the only internet I have) using a Windows web browser. What can I do?
I'd like my immediate family members to be able to download and use the TELUS TV+ app without sharing my same login credentials I use for billing and other TELUS services. Help with creating login profiles for family app usage?
After almost 15 years with this company it has gotten bad enough to the point that we are taking our business elsewhere, time and time again charges added, billing changes without notice or reason, promises of promotions and credits that after the ph...
