Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 57548 Views
  • 192 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 42853 Views
  • 43 replies
  • 7 kudos

What Exactly is This New Item on My Latest Service Agreement

So on my last Service Agreement I see something called " Showcase Mini Offer " included as part of my TV services. Now the cost of my TV services has not changed at all but I would like to know just what this " Showcase Mini Offer " is. I called Telu...

telustvplus.com not showing any content

I can log in to Telustvplus.com and see the normal guide and list of shows but when I select anything it pops up a blank screen. It eventually gives a "Playback" error. I've tried logging off and on, clearing cash and data, and tried rebooting. Nothi...

jeanc555 by Neighbour
  • 836 Views
  • 9 replies
  • 0 kudos

TelusTV-21T button in front

Anyone know what the button at the front of the tuner is for? And how to use it. Also there is a factory reset at the back. What does it do and how would you use it? Then there is a button on the side, I think it is for pairing, but for what?

Rocky3 by All-Star
  • 764 Views
  • 11 replies
  • 0 kudos

Telus Tv+ unable to access any live TV channels

 unable to access any live channels on Telus TV+. This is a recent issue that has started and I get the error message “your rental has expired or this program is not included in your subscription….. “ I am logged in as normal and can see all of my re...

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Important News for WWE Fans

It's been rumoured for months now but Sportsnet made it official today - starting on January 1 Sportsnet will no longer be carrying WWE programming. from slamwrestling.net: Canadian WWE fans will have to go elsewhere for their WWE fix come 2025. Spor...

recurring recordings

How come my daily news, global 104, drops recording some days? It is set to recurring but yet there will be three days that it isn't showing it is going to record and then it will start again. I have deleted the recurring recording and set it up agai...

chanson by Neighbour
  • 728 Views
  • 6 replies
  • 0 kudos

Digital Box and Remote Not Connecting

I’d paused my Optik TV Digital Box yesterday, but when I came home, the box was on (white light). After unpausing the box, my remote wouldn’t connect to it to turn it off. Pressing the button on the front had no effect, nor did unplugging & plugging ...

PVR

so many problems with my recordings recently.they freeze part way through and reset to the beginning. Then I cannot skip past that point and have to watch many scenes twice.sometimes the recording cuts off completely.there ie still plenty of storage ...

Bardays by Neighbour
  • 265 Views
  • 1 replies
  • 0 kudos

Optic TV Pick 5

I've got PIK 5 on my plan, I tried to change the channel selections within PIK 5 via the account settings, however that failed (I've never been able to do it myself). Then when I call support, I chose the call back option. After about 15 minutes I go...

Canucks by Organizer
  • 496 Views
  • 3 replies
  • 0 kudos
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