Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I struggle with consistent sound when watching TV:-When I watch tv for more than a couple of hours the sound un-syncs. I have to turn the pvr off and then back on again and it will line back up-When I forward through commercials, the sound goes down ...
I recorded the first episodes of The Big Bake and Holiday Baking Championship on the Food Network last week, but they've now disappeared and only the episodes that were recorded today are there. I did not delete last week's episodes because I hadn't ...
If I come across a show in the guide that is of interest but already 1/2 over I can press the start over button.I can also watch again from the beginning up to 24 hours (or more) after it is aired. Then on demand for some. Why then is it not possible...
Below are the instructions on the Telus 'how to' site.Problem is the Options button on the remote does nothing. It does not bring up any options to select Off or Don't Display. It's like the Option button on the remote is not active. Please help as m...
I am trying to watch Tracker season 2 episode 4 but there are two episodes 3 available and episode 1 has disappeared
Connected new LG Smart TV to my Telus Android box. Set up went fine. Telus remote turns on tv and box. TV opens with LG dashboard and Telus remote will not control anything on this dashboard. I have to use LG remote to open Telus TV+ screen. Telus re...
There was a new episode of Tracker for on demand, but when you go in, episode 1 is gone, there is episode 2, then episode 3 and another episode 3, but no 4. Also the season finale of Naked and Afraid, the challenge one was cut off at the end so could...
I am trying to restart and watch a couple of MSNBC shows. However, I keep getting an error message asking me to try again later. The channel is working fine live, and I can restart other shows from different channels. Anyone have any insight into thi...
When will Telus introduce an app on Firestick?
My stingray music channel disappeared recently. I had uploaded the app to my phone, used my Telus account to sign in and today I notice I am no longer subscribed and need to pay for the app on my phone. What happened here? I have a music video statio...
