Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Anybody who had experience TV lost its signal?
Two bugs I've noticed:1. If I am watching live tv on the app running on the Apple TV and I switch to a different streaming app, the Telus audio keeps playing on top of everything else. I have to force quit the app to stop audio from playing.2. If I d...
Episode 1 of 10 isn't available?!
The connection between my Slim 2 Telus Controller and the TV suddenly quit working. Cannot turn on/off TV, change channels, control volume... Nothing!I have be through the instructions 4 or 5 times and with 3 controllers (the one I was using, an perv...
Long story short, i have a Hisense Roku tv I noticed tonight after watching tv the channel froze up and pixelated. After going through a number of resets on both the modem and the tv box the cable box will work fine for less than 5 minutes then when ...
Trying to view/set recordings on telus tv+ app and the feature has disappeared. I tried to log out and log back in, uninstall and reinstall and restart phone and none of those worked. Not sure why the option has suddenly disappeared? I got a new phon...
I logged into my account online and looked for support answers for why my tuner does not reboot after power is off.NADASo I clicked on the AI bot and asked the question. Since AI did not understand, I asked for a person. No one available, would I lik...
Hi, I recently switch over to the new TELUS TV+ using the TelusTV-21T android boxes. Almost every time I turn on the TV and box, I get a TELUS TV+ screen that just continue to spin. If I unplug the box and do a re-boot, it works fine for most of the ...
We never had issues before. We were told we need new equipment so we went with it. Got it all hooked up and nothing but issues. Telus on demand has a licensing issue and won’t play anything. And the box keeps freezing. We’ve restarted the main wired ...
I have the Optik TV TelusTV-21T android box with HDMI connected directly to an LG OLED 65" TV (CX). I have exhausted adjusting all sound settings on the TV and on the Telus Optik TV box and still need to reboot the Optik TV box daily to get audio to ...
