Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 54554 Views
  • 183 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 41681 Views
  • 43 replies
  • 7 kudos

TELUS TV+ recording issues

I’m frustrated that my recordings are ending 2-3 minutes early snd I cannot extend the length! What will happen if a sporting event gois into overtime? Am I going to miss the end of the game? What about playoffs that don’t have a defined end time? Wi...

Albyman by Neighbour
  • 623 Views
  • 5 replies
  • 0 kudos

On Demand shows not loading

When I try to watch anything On Demand on any of our boxes the error “Licensing not acquired” and code 0-80004005 comes up.

Lucianae by Neighbour
  • 230 Views
  • 1 replies
  • 0 kudos

Not recording show on channel 1985

There is a high school volleyball game that I'm trying to record. I'm on channel 1985, I press record on my remote and there is no recording when I press pvr on my remote. Why can't I record on this channel?

Tandtmah by Neighbour
  • 293 Views
  • 1 replies
  • 0 kudos

120hz and VIP5662W - is it possible?

I just bought a hisense u8n, it's supposed to have 144z refresh rate. All i want is to be able to watch sportsnet hockey 4k @120hz. I am only getting 3840x2160 at 60hz on my optik box (VIP5662W) The only setting on the optik box that I can change is ...

jimmyz by Neighbour
  • 379 Views
  • 2 replies
  • 0 kudos

ERR_AGL_ACN_3545

Hello, i was connected on my application this morning, but i had to disconnect. I cant connect again. I changed my password, but i always have that message: ERR_AGL_ACN_3545I know my password is good, because i can connect on other Telus applications...

Watching recordings on iPhone

I just got the new 4K Optik box and supposedly I should be able to watch recordings on my iPhone using the TV+ app. The app shows the recordings but says they are only playable on an Optik TV Digital Box. How can you watch them? I've got the latest v...

DRoberts by Neighbour
  • 487 Views
  • 5 replies
  • 0 kudos

TelusTV+ sign in doesn't work but MyTelus account does.

Hi,List of things I've done:Reinstalled the app for Android on my s21 ultra, and tried Chrome and Edge for browsers.My username/password is the same on both and I'm not mistyping.Browser Error:Error: You are not currently logged in please try to logi...

rmccrank by Neighbour
  • 477 Views
  • 2 replies
  • 0 kudos

Different channels in one bedroom

Hello, We have 4 Optik TV boxes in our home and for some reason one bedroom gets a bunch of channels that the other rooms don’t get. In the living room where the main TV is we checked “all channels” to see if that would make a difference but it didn’...

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