3 weeks ago
My stingray music channel disappeared recently. I had uploaded the app to my phone, used my Telus account to sign in and today I notice I am no longer subscribed and need to pay for the app on my phone. What happened here? I have a music video station for kids. I'm retired. Why delete channels and not notify us? I get junk mail every day and didn't learn my basic package was changed. Did anyone else loose Stingray music, not the video channel
3 weeks ago
I do not subscribe but 585 does work. Seems like you lost the subscription
3 weeks ago
Hi Terrilyn, can you send us a private message? We'll look into this with you.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
3 weeks ago
3 weeks ago
Can you try to delete the app and re-download. This always helps with our 3rd party apps with TELUS log in credentials.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
3 weeks ago
3 weeks ago
3 weeks ago
Glad it worked out!
If our reply resolved your issue, please click on Accept as Solution to help others in the community.