3 hours ago
So we've been noticing an intermittent issue with the free Stingray channels and going back to other channels that we're subscribed to.
For example: Listening to music on channel 7856 ... then when we want to go back to a sports channel (or any other non Stingray channel), when we click on the guide, type in the number it will show it as available but when we select it and go to it it will just return to the music channel and we're stuck there.
We found a really weird workaround by going to Guide, then select the channel you want and then click Ok twice (But really fast). If you're slow then it will just go back to the Stingray channel and you have to do the whole Guide, channel, 2xOK fast again)
The reason we found this was because my in-laws phoned as they thought they had a TV problem in general because they could only listen to music. While trying to help them solve the issue we realized that we're seeing the same behavior and that it's not a user issue but more a general issue. I tried again this morning and noticed it's working today (8 November 2024) but I wanted to find out if there was a recent deployment that might have fixed this or if there is another workaround that doesn't require as much dexterity in using the remote since my in-laws are in their 80s (so pushing buttons fast and even trying to remember which buttons to press is not always a good solution).
For reference this was an issue the past two days (6 and 7 November), but my in-laws say they see it more frequently and that it's not a recent issue.
Would be great to hear if we're the only ones seeing it.
3 hours ago
Just a quick update .. I just realized that it was working for me on the one TV in our house, but on the other TV we're still seeing the problem. The moment you go to Guide if you pause too long it shows the spinning wheel on the TV and before you can start typing in the channel number you're back on the Stingray music channel.