Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

OptikKate_0-1685989977928.png OptikKate_1-1685989977929.png OptikKate_2-1685989977929.png OptikKate_3-1685989977929.png
Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos

Optik TV can't connect to Google Home Assistant

When linking the Telus Home Assistant to the Google Home App, the only device found is the Telus modem. I have tried unlinking and relinking the Telus Home Assistant, but the Home Assistant does not find the Optik TV box, only the modem? Any ideas?

srideou1 by Organizer
  • 1 replies
  • 0 kudos

Wait Times for Optik TV Support

I've attempted to contact Telus support via phone a few days in a row. In all three cases the wait time has been estimated to be over an hour. There doesn't appear to be a call back option either. I am shocked that this is seemingly acceptable. It ce...

smithchd by Just Moved In
  • 1 replies
  • 0 kudos

FX Now on demand

I'm a recent subscriber to FX Now Canada on Telus optik TV. Have watched season 1 and 2 of 'Snowfall' a good series but now want to watch season 3 as it should be available. On My Optik Tv It only show episode 10 of season 3 so whats up with that.

keenerboy by Friendly Neighbour
  • 6 replies
  • 1 kudos

My TV is 4K UHD but not HDR, am I still watching 4k?

I have a 4k RCA (RTU4853) tv, which I believe is UHD but do not think it's HDR. I was wondering, if my TV is 4K but not HDR and I goto a 4K channel am I getting 4k or is it just downgraded to 1080? Especially on a 4k channel that has the HDR logo? Al...

BobDole by Just Moved In
  • 5 replies
  • 0 kudos

No devices appear after linking Telus Assistant to Google Home

So I'm following the directions (pasted below for convenience) in https://www.telus.com/en/bc/support/article/set-up-telus-home-assistant-on-your-google-home-device to connect Optik to my Google Home, but I can't seem to get it to work. I get to step...

Gorantoth by Just Moved In
  • 1 replies
  • 0 kudos

Crave TV App Doesn't Let Me Download

I have the CRAVE + MOVES + HBO CANADA package on our account and I believe I used to be able to download movies and shows through the Crave App. However I get a lovely "... call your TV provider..." pop up message now. Does anyone know why?

garyyu17 by Organizer
  • 1 replies
  • 0 kudos

Web6000q and optik tv box

Currently both of my tv digital boxes are paired with T3200m in wireless mode. Can I pair one to the web6000q extender as it is closer to the box?

Telus6 by Just Moved In
  • 1 replies
  • 0 kudos

Optic TV IOS app is not working well for me

Currently I have an iPhone 6S with IOS 13.2.2 and the latest version of the Optic TV app. I primarily use it to view what's on my PVR and to add new recordings. The app is very unstable and often hangs with a black screen (I've waited minutes and not...

FuzzyLogic by Community Power User
  • 0 replies
  • 0 kudos

Resolved! Programming cut off too early by commercials

The subject line pretty well describes my issue. Often a commercial cuts in before the correct pause and part of a character's dialogue is lost. Happens the other way too, where a commercial has run too long and the program is already underway. I kno...

eireen by Organizer
  • 4 replies
  • 0 kudos