Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I used to be able to access my PVR recordings and record shows from my iPhone but can’t seem to do it now. Any ideas how to do this. Thanks
We recently moved into a new home where the previous owners were Telus customers. We are not, but the previous owners left their cable boxes, which are hardwired into the house. We tried calling support several times to have these removed and feel we...
Hello, I have simple questions regarding the Telus Wifi 4 K box. I installed it and now I have the PVR box on HDMI 1 and the Wifi box on HDMI 2. My Sony TV isn't even close to a 4K quality picture and I am OK with it. So what are the advantages of ha...
So I just moved into an apartment linked with Telus, so I get internet 300 plus Optik TV, I'm signed for 2 years as well. I'm wondering if my plan would qualify me for the free 55" TV since it requires you to have Optik TV and internet. Thanks
I’m trying to pay my home bill thru Telus app but when I enter my email it directs me to my mobile account. I have never been sent a paper bill so I do not know my account number. I have been a mobile customer for over 20 years but this problem is ma...
Hello I have PIK TV at our summer place, I use it on a laptop only device here, I have rebooted, I have cleared cache and cookies and PIK still tells me I have too many sessions open. Any thoughts on how to correct, don't have great phone service or ...
I currently have a dial-up internet account with Telus, due to lack of high speed internet service availability in my area. I also have a separate rural high speed internet provider. Can I sign up for Telus PIK TV with my current dial-up account with...
I have a RokuTV and I just recently reconnected my optik box, however, the image on the screen isn’t full sized. It has black all around the edges. I have used the settings and adjusted the size and used the zoom option but it still isn’t full sized....
Ok so this might be a stupid question but we had 4K wireless installed and all the boxes look identical. Which one is my PVR? We moved some boxes as we installed a new tv and now we don’t have access to the PVR recordings on any tv.Help!
Shangri-La is on Showtime available on-demand though Crave.I am half-way though watching it. Now all the episodes have disappeared...though the trailer remains. Can you tell me what happened to all the episodes? Thanks.
