Dearest Neighbours, Since the launch of the new Optik TV service through the TELUS TV+ platform, we’ve been working hard at implementing your valuable feedback! We’ve gotten to know some of you through this forum, especially the regular community con...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Hello, I am a new Telus customer so maybe I don't understand how things work with Optic TV Essentials. My wife wanted the "News North America" theme pack to which I have added to my subscription at a extra cost. When I checked my account, it appears ...
Why would the American channels be missing from the Guide in the new App?
Why is there no home screen button on Telus remote? Occasionally when I start watching Optik TV it will come up with a display showing programs I recently watched, OCCASIONALLY. Other times it comes up with Recordings, there is no way to get to the l...
I had a Telus Technician visit in December 2019, and he coordinated a firmware update to all my 4K Optik TV boxes. Since then, the box hooked up to my 2015 Samsung JS8500 seems to have the picture go blank/black after the TV is off for a couple hours...
Two scenrios: 1. Set up recording of one hour show. Started playback a couple of days later, show went halfway through, screen turned black. Still said there was 25 minutes of show remaining in the timer at the bottom of the screen. Was able to watch...
I see our old Nemesis is back in Prince George. Missing chunks of Audio specifically on Channel 104. Same problem happened a little over a year ago and it took Telus almost 8 months to rectify it then. I hope they are a little more serious about reso...
From CityTV The Lincoln Rhyme: Bone Hunter is missing Episode 5. I don’t really want to watch the new episode 6 missing an episode.When can this be updated?
Went through the setup procedure numerous times. I have successfully linked Telus assistant to google home. No tv boxes show up. Can anyone help with this issue.
Hello,Recently the option to record or schedule a series has completely disappeared from my Telus Optik iOS app. Seriously annoying. Any solutions out there? It’s as if the ability to record was removed from the app...
Is there way TLN can be brought back to Optik TV? Thank you
