Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 1 kudos

Sharp LC-40P3000U Remote Code

Does anyone know the code for the slimline optic tv remote for this tv I have tried all published codes and telus remote helper does not recognise this tv Thanks Allanb44

Allanb44 by Just Moved In
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Resolved! Movies channel

I have 2 months watching movies free but I don’t know what channel allowing me to watch. Can you please tell me what channel I can access

Resolved! Optik TV issue: Orange "X" with grey # 1 on screen

I disconnected the cables from my ActionTech T3200m modem so I could tidy up the birds nest of wires, but when I re-connected everything (assuming I did it correctly, see attacked screenshot links) The LAN & Wireless Internet work, but Optik TV isn't...

Orange X 1.jpg Modem back.jpg Optik box back.jpg Optik box front.jpg
cjmcneil by Helpful Neighbour
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Resolved! 1080p DR and ARC devices.

So, I've been banging my head against this most of the morning. I'm trying to get my Vizio TV to send audio to my Denon receiver. By accident, I discovered that the reason the Denon and the Vizio couldn't see each other was the DVR. Is this something...

Zman2k2 by Ambassador
  • 7 replies
  • 0 kudos

Multiple Optik TV's in one room and all change with the same remote

We recently opened a new gym location and have 5 Optik TV's on one wall infront of the treadmills and bikes. Trouble is the Optik TV's use IR remotes and all TV's are changing channels when a single remote is used. What is my solution to this? I need...

T-Dad by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Remote not working

HelloAfter not using my digital box for a few months, Today i bought a new tv and connect everything... but the remote only turn on the box.. cant change channel.. cant use the guide... cant play with volume...

Steph74 by Just Moved In
  • 1 replies
  • 0 kudos

No HD channels anymore

My optic tv is no longer giving me HD screen

Morag by Just Moved In
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  • 0 kudos

Resolved! lost tv on one set only.

Would like to avoid spending an hour or so on phone with Support, so hoping someone can help. Watching tv when (maybe) I touched a button on remote. Now all I have is snow....when I turn on tv, I see "Ant.1-cable 38" No matter what button I push, not...

Resolved! PVR recording doesn't work

When I try to record a show, the first time I press "Record Episode", nothing happens. Then when I try to press anything else on the remote, it says "PVR system is busy. Try again later" and is only fixable by restarting the TV box

EdC by Just Moved In
  • 1 replies
  • 0 kudos