Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Got my new one but now what do I do with the old one?Thanks.
My app must have updated today and now I am unable to login with my proper credentials. I have uninstalled, reinstalled, etc and continue to have this issue. Does anyone have a fix?
Since Sunday I have not been able to access any channels on my Samsung phone and it keeps giving me an error message saying that I do not have a subscription. After contacting customer support I was told that it had to do with an update on the app an...
what happened to the Optik TV app on the Sony Android TV ? it just disappeared over the weekend. Now we only see the pik TV app. Is the optik TV app gone for good or will it be brought back ? I called Sony and they do not know what happened. We calle...
Hello, can someone please help me with my Telus Optik Box issue? Whenever we do fast forward with our Telus Optik TV it freezes and the 4K box shut off for about 10-15mins then turn on again. Telus technician came already and did a diagnostic test an...
Almost everytime I pause an on demand show it breaks and I have to restart the show. And then I can't fast forward so I sit and wait until I catch up. I've gotten the box swapped already, it has a direct ethernet connection and we have 1gb. Any ideas...
Wondering if it is possible to use Optik TV with an alternate internet provider? We currently have 25Mbps DSL for the TV and internet and Telus has no plans to install fiber into our neighborhood (rest of the town has it though). We installed Starlin...
The Browser version will not let me login in. Sometimes it leads me to the log in page, but after typing in all the info and click login in, it leads me right back to homepage. Tried using both Safari and Chrome, and it is not working on either brows...
I installed the pik tv app upgrade on my Apple TV and iPad on Thursday and have been unable to log in. I am getting “Log in failed. Sorry an error has occurred. Please try again later.” I’ve been on a call with Telus for 40 minutes tonight so far try...
My old pick tv remote worked on my Denon receiver but the new one does not
