Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 182 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 39890 Views
  • 43 replies
  • 7 kudos

Link my existing Crave account to Telus

I was promised that my existing Crave account could be linked to Telus. This was one of the reasons I switched providers. However, after several hours of technical assistance apparently I can not. One must create a new Crave account to have it work w...

Dwebb067 by Neighbour
  • 1772 Views
  • 1 replies
  • 0 kudos

PVR

I have been seeing shows that are recording even though I did not schedule them. There are rented and purchased shows appearing without my permission. What would cause this?

Resolved! Pik TV "No Internet Connection"

I have Pik loaded on an android TV box (NVIDIA Shield) and it also pops up "No Internet" when I launch the app, there's no way to continue past that point. I also have the Pik App on my phone and I get an error message pop up that says "No Internet C...

green1 by Neighbour
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  • 2 replies
  • 0 kudos

Southern Alberta

Are telus home services available in Southern Alberta (internet and TV), specifically Hayes, Champion and Grassy Lake. thank you

Resolved! ECB6200 Necessary?

Hey guys,Is it necessary for me to utilize the ecb6200 adapter or can I simply connect the telus 4k box directly via ethernet?

Resolved! No longer able to stream American Dad, Bob's Burgers and Family Guy

I don't know if something has changed, or if it's me, but I'm no longer able to stream American Dad, Bob's Burgers and Family Guy. I used to be able to get to them through Pik TV, and I can see episodes, but they're unviewable. I get the hamburger me...

Why has Crave via Telus channel 404 been a buggy mess lately?

Episodes randomly decide to play closed captioning and refuse to turn off regardless of my settings and now they are randomly chosing to provide any audio whatsoever. Everyday the last week has been a different level of stupidity to watch pretty much...

Resolved! Missing Episode on PIKTV

I use PIKTV on my computer. Married at First Sight Season 14 Episode 1 is missing even thought they continue to add episodes each week. Also the list of episodes on PIKTV for all Shows is incredibly disorganized, not linear like Crave. Can we get thi...

Dolby Atmos from Netflix

Dose the UIW8001e support Dolby Atmos from Netflix. Amazon Prime Dolby Atmos comes through fine. If not dose any TELUS box support Dolby Atmos from Netflix? According to Netflix the Business TV (TiVo Android TV) dose and no other 4K TELUS boxes are l...

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