Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV User Experience Research Group

Dearest Neighbours, Since the launch of the new Optik TV service through the TELUS TV+ platform, we’ve been working hard at implementing your valuable feedback! We’ve gotten to know some of you through this forum, especially the regular community con...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Automatic channel subscription?

Hello, I am a new Telus customer so maybe I don't understand how things work with Optic TV Essentials. My wife wanted the "News North America" theme pack to which I have added to my subscription at a extra cost. When I checked my account, it appears ...

SG by Just Moved In
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Home screen optik tv

Why is there no home screen button on Telus remote? Occasionally when I start watching Optik TV it will come up with a display showing programs I recently watched, OCCASIONALLY. Other times it comes up with Recordings, there is no way to get to the l...

4K Firmware Update in Dec 2019 causing blank screens?

I had a Telus Technician visit in December 2019, and he coordinated a firmware update to all my 4K Optik TV boxes. Since then, the box hooked up to my 2015 Samsung JS8500 seems to have the picture go blank/black after the TV is off for a couple hours...

AWDSOME by Just Moved In
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Resolved! PVR recording not playable

Two scenrios: 1. Set up recording of one hour show. Started playback a couple of days later, show went halfway through, screen turned black. Still said there was 25 minutes of show remaining in the timer at the bottom of the screen. Was able to watch...

Ev by Friendly Neighbour
  • 6 replies
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Chopped out audio

I see our old Nemesis is back in Prince George. Missing chunks of Audio specifically on Channel 104. Same problem happened a little over a year ago and it took Telus almost 8 months to rectify it then. I hope they are a little more serious about reso...

Resolved! Missing On Demand

From CityTV The Lincoln Rhyme: Bone Hunter is missing Episode 5. I don’t really want to watch the new episode 6 missing an episode.When can this be updated?

kkip by Just Moved In
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  • 0 kudos

Telus home assistant

Went through the setup procedure numerous times. I have successfully linked Telus assistant to google home. No tv boxes show up. Can anyone help with this issue.

Rigpig__4 by Just Moved In
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Optik TV App - No Record Option

Hello,Recently the option to record or schedule a series has completely disappeared from my Telus Optik iOS app. Seriously annoying. Any solutions out there? It’s as if the ability to record was removed from the app...

Please get TLN back

Is there way TLN can be brought back to Optik TV? Thank you

ARD by Just Moved In
  • 3 replies
  • 1 kudos