TV Optik Box: ARRIS PVR box
Guid: fd4eb1a2-6246-4e62-a79e-9345bc408523
Connected through: HDMI
When did the issue begin:
It started when we created a new account, because our landlady terminated her previous account on telus, so we open our own account on April 2020. Then, they replace all equipment, the PVR, modem, and router which were all self-installed due to covid. That’s when the issues started especially on the optik tv box which never happened on the old model PVR box. Back then, the issue happens often. However, it even happens at least twice a day. We called technical supports but it’s only virtual because of pandemic and the issue was never fixed. Last Saturday, we decided to call for a pro technical support (home visit) and he did diagnostic test and cleared the lines on the internet, but there were no repairs that were made. He even said that we did a perfect job on installing and everything was running smoothly. But still, the issue was never fixed and it got a little worst. The internet was also an issue, because it never reach the speed that we subscribe for. It has never reach 500 mbps for both download and upload. We subscribe for the pure fiber Gigabit internet.
How many TV Boxes in our household: just one.