Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos

Error No. 4-44-50016

Hello ... I can log on to Optik TV from my Mac Mini using Safari. When trying access the CTV Calgary Station 101 and CTV News Network 801 ... I get the subject message. When I select "Dismiss" it takes me back to a screen where I can select that stat...

eddy3216 by Helpful Neighbour
  • 1 replies
  • 1 kudos

Telus Remote does not work if more than 2 ft away

Customer has issues with telus remote control/stb. She needs to be at 2ft away to work perfectly, if she is more than 2ft, it does not work properly. She needs to press it multiple times before it works. We replaced the remote control 3 times but no ...

HarryC by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Netflix

Why would Netflix stop working on one tv and not another? Wifi setup. Have tried reboot of both. Signed out and back in as well.

Ger by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! TELUS 4k box : only IR control ?!

Is there any way to control the current TELUS Optik 4k box (aka Arris VIP5662W) with anything other than IR codes ?It’s ironic this is an IPTV box and you can’t use IP (Ethernet) control ! What about RS232 ?I would like to integrate this using home a...

Ss_blake by Organizer
  • 2 replies
  • 0 kudos

Resolved! NHL blackouts?

How will the new Canadian division be shown will they make us buy centre ice and block out games? Or will they be shown on tsn and sports net?

Resolved! Live 4K Picture/Audio Choppy Live - Fine When Recorded

Has anyone had this same experience? Any ideas what the cause / fix might be? 4K content plays fine via Telus box apps / smart TV apps (Netflix / YouTube etc.). But live channels are choppy (fireplace channel, music videos channel, TSN hockey etc.) F...

nype by Friendly Neighbour
  • 6 replies
  • 0 kudos

Resolved! Slimline Remote 2 & Samsung 4K Smart TV

I just got a new Samsung 4K Smart TV for the den and am only using the internal TV Speakers ( no A/V receiver). I would like to use the Telus Remote. All the buttons seem to work OTHER THAN THE VOLUME & MUTE BUTTONS. Any ideas?

Resolved! Is Disney+ available on Telus OptinTV

I'd like to subscribe to Disney+ .I see there is a Disney channel available on Telus OpticTV but is it the same as Disney+ ?

meanon by Just Moved In
  • 2 replies
  • 1 kudos