Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
There is a show - Grand Designs Australia - on CBC at various times from 1AM thru 5AM Pacific time depending on which of the Time shift or local channels I try to record from.The Optik 4K PVR will NOT schedule a recording for the following day(s).The...
Greetings! I'm having a very puzzling problem. I have the 4K Optik setup on a Samsung 4K television. I hooked it up with a 4K HDMI cable but got the message it wasn't good enough and the picture was going to be adjusted to a lower quality. I got a go...
Après une panne de courant j'ai toujours le même problème
watching after 15 seconds picture freezes go to different channel same thing. Reset box same issue.Any ideas
There is a damaged CAT5 cable that runs from the utility box to the living room and it is not possible to get 4k in that room, from that connection. This condo was built over four years ago, and there is also a cable from the utility box to the bedro...
My wireless 4K box is now behind my TV and for the life of me I can’t locate the IR receiver on it to use my IR repeater. I can’t find any specs online. Any suggestions?
Can this heat cause your live programs to "pixelate" ? Local live programs and CNN & MSNBC....only if it's live ? Or is it just my tv ?
When recording a series, e.g Wimbledon Tennis 2021, the system does not capture subsequent events titled exactly the same, on the same channel, at the same, or any alternate time. Thus, one has to manually enter each event. In this case, early Wimble...
Why is it that I get significantly better sound and picture quality by using apps on my smart TV than I do from Telus - specifically Netflix and CTV Drama (Handmaid's Tale) but other apps as well?
A few times this year, our PVR has completely stopped recording. Sometimes it is a couple days before we notice that nothing has recorded, although there are programs scheduled for recording. After I reboot the PVR and set top boxes it starts to reco...
