Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Hi all,Is it possible to set up a Restricted profile on the new Pik TV box like I'd already set up on the old one?If not, how am I supposed to curate apps or content for my kids? I am really hoping I can block a bunch of apps, e.g. YouTube.Also, I do...
While actively watching content the box will revert to a green screen approx. every 15 minutes and we have to click it off, this seems to be a new phenomenon as I don't recall this ever happening before. I tried looking in menus to see if there was s...
It’s happening while watching live tv as well as recordings. Very frustrating. Solutions? Do I need newer equipment? My pvr is not that far away from the router/modem.
Recently various items have disappeared from my continue watching list. Search doesn't find them (or only the French version). I can drill down and find them in TV on Demand. One example would be Yellowjackets. I've noticed the same for various Crave...
Can anyone tell me why I can’t seem to get the Optik app to work on my iPad? I’ve tried all the usual things. I keep getting this:
Hello, The most recent episodes of Naked and Afraid XL seem to be missing for viewing On Demand. Thank you
My favorite station quit working. How do I find out why?
I hope this Pik update gets better.All too often it loses the wifi signal, drops out of a program and up pops the message "Sorry an error occurred. Please try again." (This, despite the device telling me my wifi signal is "excellent")Sometimes it rec...
I tried removing and adding channels, but I pretty much can't see any On Demand shows anywhere. There was one episode of Walking Dead, nothing under HGTV. I'm subscribed to both those channels. Where is the content?
So I get this error from time to time. I go check with all the TVs (they are off and nothing is paused or being played).I have no idea how to correct this. Eventually (usually the next day) it fixes itself.There must be a way to stop this. It only ha...
