Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 118 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Intermittent PVR Issues

A few times this year, our PVR has completely stopped recording. Sometimes it is a couple days before we notice that nothing has recorded, although there are programs scheduled for recording. After I reboot the PVR and set top boxes it starts to reco...

beachgrrrl by Helpful Neighbour
  • 10 replies
  • 0 kudos

Can't access Optik TV Servies on website or app

I can access my Internet and Mobile fine but when I try to access my Optik TV to edit my packages it just says "Sorry, we could not retrieve your Telus TV services information, please try again later". Its been this way for months now with no change....

BWiens21 by Just Moved In
  • 2 replies
  • 1 kudos

Resolved! Add a channel

How do I add a channel on my Optik tv

The Resident removed from on demand?

I’ve checked a few TVs and devices and can’t seem to find The Resident on demand. I also checked through CTV app. Is it no longer available in Canada?

flayton04 by Just Moved In
  • 1 replies
  • 0 kudos

Optik button

Is there a way to program the remote so the Optik button does not also shut off the tv

Mapmaker by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! on demand coupons

How do you get these On Demand coupons...are they part of a Rewards program ??

New remote won’t synch with TV

So I purchased a new remote and followed to instructions to pair with the device and TV. The remote works fine for the box, but it will only turn the tv off- it won’t turn it back on.

Resolved! Change Which Mode Volume Controls

I’ve got an original slimline remote 1 and I changed my remote before so that the volume adjusts my TV programmed to my TV mode. However, I’d like my remote to now adjust the volume on my receiver programmed to my AUX mode instead. Unfortunately I’ve...

Nollind by Friendly Neighbour
  • 1 replies
  • 0 kudos
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