Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos

New Sony remote does everything but pause Telus tv

The pause button on the new Sony remote will not work for live tv or tv recordings. I have the VIP5662W model and a 2020 Sony XBR55X950H. Anyone able to help me out? I tried to program Telus remote to tv instead and step 1 says to set tv box volume t...

Aubrey by Just Moved In
  • 6 replies
  • 2 kudos


My remote only works sometimes .I have two TVs and in order to get the guide to change I have to move the remote Till I find The Sweet Spot that will make the PVR and the guide work .I've had the remote changed twice now, and replaced the batteries. ...

Slimline2 remote won't flash green holding OPTIONS button

I have been having issues with my remote not working properly for about the past month or so. First the volume stopped working, then the power for the tv stopped working. I searched to see how to reprogram it and went through with the instructions. T...

KimS by Just Moved In
  • 1 replies
  • 0 kudos

Constant freezing at prime time hrs.

Hi guys,Been getting worse lately so i thought I'd post.Seems to be when demand is high at 6 to 8pm only on cable channels as Netflix and Prime is fine running through the box. Pvr isn't the main used box in the house as when they installed the signa...

Optik Tv iOs remote

Is there an app that turns an iPhone into an Optik TV remote?

DaveMcL by Just Moved In
  • 3 replies
  • 0 kudos

Volume 25, setting tv model

I'm trying to confirm the remote to turn on tv and control volume. Following instructions it state set optik to volume 25, before attempting the 3 second hold of the optik power button. I can't see the volume, as it's not displayed anywhere!

Codeputer by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Optik TV PVR Box

My PVR box isn't work. It connects and starts booting up and then shuts off. Plugged in my other box and it works perfectly. This is the second time now that this box has done it in the past two months and its frustrating. First time had to sit on ho...

mnardi by Just Moved In
  • 1 replies
  • 0 kudos

Telus Remote for Roku TV

Looking for a solution so I only have to use one remote (Telus Slim 2), i can turn on and use my telus remote for everything except any of the Roku items, for example when i turn on TV i have to select HDMI with my Roku remote, also any of the Roku a...

DKC by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! USB Mass Storage

How do you get USB Mass Storage to work on the Wifi Hub?

MorenMore by Friendly Neighbour
  • 1 replies
  • 0 kudos

Arris 4K topbox not working

Hi everyone I have a Arris VIP5602W top box that runs wireless to a second TV. Yesterday it stopped working... The only screen instructions asked to hold the power button for 10 seconds to reset the device. I have done that multiple times and no luck...

TJPY by Just Moved In
  • 3 replies
  • 0 kudos