Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

OptikKate_0-1685989977928.png OptikKate_1-1685989977929.png OptikKate_2-1685989977929.png OptikKate_3-1685989977929.png
Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos

Knowledge Network App

The Knowledge Network App has lots of programs that are not offered on channel 117 as well as offering past programs and series. Could Telus install this app on the Optik TV system so that I can watch these programs on my Sony smart TV? Unfortunately...

VicMom by Just Moved In
  • 0 replies
  • 0 kudos

Unable to record on Optik TV PVR (even after Telus assistant helped me)

My Optik TV PVR cannot record or do series recordings.I contacted a Telus employee yesterday and they helped solve my issue remotely. However, after a few hours of my PVR working, it stopped working again. It will not record anything, and my series r...

FrancisLi by Friendly Neighbour
  • 5 replies
  • 0 kudos

Optic TV PVR Static Audio

Some but not all PVR recordings have poor audio. It is broken up with long periods of silence, then a few seconds of sound. Live TV seems to be fine. Help would be appreciated. Thanks.

topher by Just Moved In
  • 0 replies
  • 0 kudos

Unable to record on Optik TV PVR

I have scheduled recordings that are no getting recorded into my PVR.I have restarted my Optik box through the settings panel. I have also unplugged, left it unplugged for 10 minutes, then replug it. So far no solution on how to fix my recordings not...

FrancisLi by Friendly Neighbour
  • 10 replies
  • 0 kudos

Problem with Optik 4K PVR VIP5662 and using Fiber Optic HDMI Cable

HelloAnyone using a Fiber Optic HDMI for longer cable runs? If so what brand and length? I have a new Epson HC 3800 4K Projector directly connected to a Telus 4 K PVR (VIP5662) using a Certified 4K 18gb (5 meter) HMDI cable, 4K Signal & picture is ex...

Optik tv on the go

Windows 19 and optik on the go..is totally glitchy...many problems for the past three years..tried updating lap top to a $4000 gaming unit thinking my laptop was buggered.didnt change...global app., CNN app. And my old service with Shaw..no issues......

RobbieBert by Helpful Neighbour
  • 3 replies
  • 0 kudos


Intermittently the t.v. picture will freeze and then Optik TV page is shown sayingTelevision signal has been lost.To restore service try the following1. check other channels2. check your Telus supplied equipment3. check internet connection 4. Yes res...

GSM by Just Moved In
  • 1 replies
  • 0 kudos

Optic TV when using remote PVR

Cannot change channels or make any changes when trying to change the channel on my PVR remote. It freezes says PVR is busy

Car by Just Moved In
  • 1 replies
  • 0 kudos