Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 51513 Views
  • 182 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 40473 Views
  • 43 replies
  • 7 kudos

Resolved! Cloud based pvr

Wonder if Telus has any plans to use the Arris VIP7802 and enable cloud based pvr like Bell has.https://www.commscope.com/globalassets/digizuite/535351-p360-vip7802-external.pdf

Optik tv availability

Looking for some information on the availability of Optik TV in the Elk Valley BC. Clicked on a plan with internet on the Telus site, entered my address and got a pop up to call a 1 855 #, which I did and after verbally dancing with the artificial ch...

demesne by Neighbour
  • 1495 Views
  • 1 replies
  • 0 kudos

Resolved! tv+ no evident way to record a show

With the new tv+ web browser page I don't see any way, no button etc., to record shows from the guide. Thankfully the phone app still works. There is some rudimentary help available off the Settings page but it does not cover how to record and its li...

Cugel by Neighbour
  • 5764 Views
  • 4 replies
  • 0 kudos

Telus TV+ New Web browser

My subscribed channels are showing as not subscribed to on the new web browser. the channels are available on my mobile phone app and on my optic tv box, just showing as not subscribed on the new web browser, worked on the previous version.

gnoble by Helpful Neighbour
  • 10280 Views
  • 13 replies
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Resolved! TV offerings/Confusion

Contract about to expire in a few weeks.Looking for feedback about programming.Am I able to have only Essentials (as the base tv programming), yet be able to use preexisting subscriptions to Amazon Prime, Netflix, and Britbox?

Old shows on multiple channels

why are so many 10 year old shows, shown over and over again on multiple channels? Republic of Doyle is on CBC, CTV life, MTV, crave, and starz. I get that it’s cheap to show, just like the endless procession of Christmas movies year round. I guess i...

The Walking Dead -- on demand

Hi, @Amyj Do you know when the latest episodes (Season 11 episode 19 and 20) of the Walking Dead will be available on demand? Thanks, Ron

Ron_Liu by Neighbour
  • 2051 Views
  • 3 replies
  • 2 kudos

Resolved! No video, no sound on Toshiba Smart TV

I've had the TV for six years and it's been perfect. No problems whatsoever, no signs that it was failing. So, a few days ago I was watching a movie on Netflix and about half-way through I hit back/exit to check the title. As often happens, I'm logge...

shegide by Organizer
  • 6633 Views
  • 11 replies
  • 0 kudos

Doctor Who latest episode not on Pik TV

The latest Doctor Who episode (The Power of the Doctor) just came out and is supposed to be on Crave, but I don't see it on Pik TV Crave. Any idea where I can find it? Thanks.

oac by Friendly Neighbour
  • 2202 Views
  • 3 replies
  • 0 kudos

PikTv & accessibility on the browser

Thank you so much for adding descriptive video to PikTv on the browser. I'm totaly blind, so I find that very helpful. One thing is happening though when I go to channel 870 CJIL the volume goes much lower than the other channels and the sound is har...

Friendliest neighbours