Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 2 kudos

Resolved! A TELUS LG 4K Television that isn't

Back in the summer of 2017, I signed up for three services with TELUS and received a free 4K - 42 inch LG television. Wonderful. except the television, along with a 4K box, has never transmitted a 4K resolution. I experimented watching Sportsnet 4K t...

Resolved! Pvr offline

My pvr is saying it's offline yet it's recording and playing recorded shows as usual. Is this a concern or nothing to worry about? Only had Optik a month .hope this isn't a sign of things to come

Jimmyj by Neighbour
  • 1 replies
  • 0 kudos

Resolved! Optik TV keeps losing signal after approx 1 minute

When trying to watch live TV my Optik TV loses it's signal after approx 1 minute. If I change channels it will work for another minute then the same thing happens. I've had a problem with my Wireless Optik box lately where it loses the signal frequen...

Searching for upcoming sports events.

Just switched from Bell Satellite to Telus when Fiber Potok was installed in my neighborhood. I am a sports nut, especially soccer & basketball (NCAA). On Bell doing a search for upcoming events was a breeze. Oh so easy!Then there is Telus ! I am tot...

Optik TV Setup Question

My living room TV seems to have problems with WiFi. I am fairly confident this is a problem with the TV, not with Telus Internet, as I had similar issues while I was still with Shaw. My goal is to use an ethernet cable directly into the back of the T...

Optik TV App for Apple TV

It is nice that the Optik TV app is available for the ipad/tablets. As someone who did a fair amount of travelling this past year, there are many times I would have preferred to watch the content I subscribe to rather than what is being broadcast by ...

apmcomp by Just Moved In
  • 1 replies
  • 1 kudos

NEVER been able to manage channels online

Hi There, I returned to Telus back in August last year. Since then I have never had the ability to manage my channels online. This is what happens every time: If I select 'Add/Remove theme packs' I am directed to this URL: https://order.fibre.telus.c...

Manage Channels - 1.png Manage Channels - 2.png

On screen caller display

Is there any chance of changing the background colour of caller display from black to TELUS green ? By doing this it would make the display pop when incoming calls are displayed on tv's

99miata by Organizer
  • 4 replies
  • 1 kudos

My Optik TV account got deleted?

I just went to use the Optik TV app on my iPad, which is how I keep up on shows, etc when I'm away at school. Tonight I went to sign in and it said that my password was invalid, so I hit "forgot password" (even though I know my password) and it then ...

eieio by Just Moved In
  • 1 replies
  • 0 kudos