TVs and freezing

[Genie]

Smart TV and Apple TV’s in our home are freezing and losing internet connection in our home, upstairs and downstairs.  We have fibre optic to the house, and a Telus router.  Pay for unlimited Telus 75 service. I also bought Euro boosters, although at 74 years old I am not terribly tech savvy.  What next??  

[FuzzyLogic · Accepted solution]

It might be best to contact technical support. The number is 1-888-811-2323

Unfortunately the call centres are pretty swamped this time of year so you may have to wait awhile.