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Tricia25's avatar
Tricia25
Organizer
21 days ago
Solved

Optik tv freezing

I have WiFi 6 with hard wired boosters. My one Optik tv box keeps freezing. I have rebooted my network, boosters and tv box and nothing fixes it. 
Anyone have a solution for me that doesn’t include rebooting every 20 min???

 

  • To fix your freezing Optik TV box, you should focus on checking the physical connections, testing different cables and ports, and ensuring proper ventilation. If these steps do not resolve the issue, you will likely need to contact Telus technical support for further diagnostics or a potential equipment replacement. 


     

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  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    To fix your freezing Optik TV box, you should focus on checking the physical connections, testing different cables and ports, and ensuring proper ventilation. If these steps do not resolve the issue, you will likely need to contact Telus technical support for further diagnostics or a potential equipment replacement.