Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 192 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
  • 7 kudos

Pik TV playback error

On my PC i randomly cannot watch Pik TV as it displays "Playback Error sorry an error has occurred please try again" Rebooted the PC many times , its random sometimes works sometimes not Very frustrating I pay for this service Note on my Pixel phone ...

Help With Pre-Instal

Hello. I’m switching from Shaw to a Telus Wifi 6, Optik TV and home phone. I’d like the modem/wi fi upstairs with just the OTC in the basement. I’m running some Cat6 from the basement to the upstairs. I was thinking two or four lines should be enough...

Dougie65 by Friendly Neighbour
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  • 3 replies
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Resolved! I only want channels I subscribe to in my guide

I went to the settings where I select and deselect my channels, but then I go to my guide, and they're ALL still there..I don't want to see shows I can't watch on my guide.I also want to delete any shows I have to pay for. Can I have them not show up...

Rural_dog by Friendly Neighbour
  • 18673 Views
  • 10 replies
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Fast forwarding or rewinding doesn't show timeline

Why isn't there a timeline of where I am in a show?I fast forward but I'm doing it blindly. I have no idea if there's 5 minutes left or 45 minutes.Is there something I can turn on to show it?

Rural_dog by Friendly Neighbour
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  • 5 replies
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Please add series and episode when recording.

It's frustrating to not know what series and episode I've recorded.Putting date first aired is great, but not helpful if looking for a specific episode, or wondering if I have the complete series.I miss Shaw because they had it.

Rural_dog by Friendly Neighbour
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  • 1 replies
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Find a specific season or episode of a show

Hi, I'm looking for a level of granularity that might not exist. I can record or watch a show, but I'm interested in finding a specific season. Can I search for seasons or episodes in Search? If not, can you suggest the best way to find a specific se...

Katwoman by Neighbour
  • 1700 Views
  • 1 replies
  • 0 kudos

Compromised Account

Hi, My 70 year old Father's Optik account is compromised. I think this because there has been hundreds of dollars' worth of PPV and movie purchases since day one of him getting the new service. (May 2022) He is 70 years old, never rented a movie a da...

Resolved! Pvr list unavailable but shows up on Telus app on ipad

I have rebooted the modem, and I have rebooted the PVR. We have other TVs, and none of them will show the programed recordings. They all say that the list is unavailable. When I try to record something new, it says the PVR is unavailable.

Why Was My Thread Closed ????

So I started a thread last September concerning current free previews that were available on Telus since I was doing the same on SHAW's Forums when I was a SHAW customer. https://forum.telus.com/t5/Optik-TV/Current-Free-Previews/m-p/128819#M9776 I we...

Yellowstone S5 E08 missing

Optik TV Paramount Service - Yellowstone S5 E08 is currently missing. @Amyj

Rynobomb by Neighbour
  • 994 Views
  • 1 replies
  • 0 kudos
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