Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I’m at home, on my Telus Wi-Fi trying to watch the Canucks game in bed but when I try to watch Sportsnet with my phone, I’m getting no video. After crash the app multiple times, I’m now getting a “max sessions exceeded” error. Any thoughts?
Greetings, After watching a program I try to delete it, but I get an error message saying "This program is being watched on another TV and cannot be deleted at this time." I don't have another TV. If I try waiting for a while and then delete it, I ge...
Reset pvr many times according to telus online troubleshooting and still not working. Anybody have a solution? Phoning is useless with a wait time of over an hour and they don't appear to have a call back option like Shaw cable.
We are Telus Optik TV subscribers in Delta BC. We plan on watching the Tour de France 2020 beginning August 29, 2020.Can anyone confirm that Optik Sportsnet will be carrying the 2020 Tour so that we can sign up for the Optik channel package.Thank you...
When I switch on my TV, I get a message saying: Your Optik TV digital box is initializing. This will only take a moment". But I've been trying for 3 days! I've pulled and reinserted all cables both on the STB and my Actiontec modem, waiting the presc...
Recently, I moved from one condo to another and the person setting up the new service informed me that my boxes were outdated and Telus would provide new updated boxes. When my new service was started, I had kept one box for a week or so in the old h...
A couple of weeks now, no sound on channel 102, CTV2? All other channels have audio??
Multiple times now, I get locked out of my Crave account and cannot access it via mobile device, Apple TV, etc. However, I continue to be able to access Crave content (eg HBO) via the Optik app or PVR. When I try to log in at crave.ca, it always fail...
I have some recordings on a channel that is currently part of a premium pack. I see that channel is now available as part of a regular theme pack. I would like to obtain that channel via the regular theme pack instead of the premium pack. If I make t...
Hey guys,As the title states my optik tv doesn’t work well at all anymore with my R7000 router.I ditched the T3200M a while back since the wifi range was very bad on it, and saw some other threads here that suggested the Netgear R7000 as a good alter...
