Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Brand new customer 3 days post service install I still can't choose my channel packages on the mytelus app or through the browser. The fact that I wasn't given the opportunity to choose when signing up and told "You can easily make changes (to the ch...
We just signed up to Telus TV and have recently noticed the same issues. CC on recorded programs doesnt work when viewing from the TV, but works fine when using the App on my iPhone. CC on the same program when viewing live on the TV works fine. Any ...
My sister's 4k PVR was a little problematic, so several months ago we received a replacement. The PVR replacement asked for an Activation Code which Telus did not provide. We ended up sending it back and sticking with the old PVR. The old PVR finally...
Recordings list is unavailable. Just added a new remote device
I'm setting up a 4K digital box. When I was testing stuff before programming the remote, I muted the volume of the box itself and forgot to unmute. I then paired the remote with my tv. Now, no matter what I do, I cannot unmute the box. I tried progra...
I have so much unnecessary and outdated Telus gear, and Telus said they would send a return box so I could return the old gear and instead they sent me a new digital box in a tiny box not big enough to ship back all my equipment. How am I supposed to...
Since the last update with bulk deletion available for recordings (which is very much appreciated), this has been bothering me every time I use the function. It is not normal that a BA would decide to name a function for deleting bulk recordings on t...
My plan shows that is should include Paramount channel 390 and it is not showing up. Also just recently my plan included Crave TV and suddenly that has changed to a Prime Package. Is Telus making changes to plans and removing channels that have alway...
Looking to stream Telus TV+. Can I download this on Roku or is it just available on Apple TV?
Is there going to be a credit issued for games that are shown on Prime and not available on sports networks or Center Ice? If not, I will consider not using the Center Ice option next year.
