Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
This is constantly happening, sometime for 10 seconds, sometime for minutes. I have reset/rebooted the modem and this still persists. Is this an issue for everyone? My Shaw cable never did this...
For some reason the channel, especially when showing a live game, the quality of the feed is always quite bad and blurry. I know sports broadcasts are in 720p for the most part. So i know that sometimes it's moreso a source issue. But I always find t...
I have a new JBL soundbar and I am attempting to set it up with the Telus digital box remote. What are all of the programming codes for JBL? Where is the complete list of programming codes for the new Telus digital remote? The PDF for the slimline co...
Why can't I watch the Reunion show of the Traitors US? When I recorded the Reunion Episode 12 of The Traitors US Season 3 and also tried to access it via on demand, the playback begins with 15 minutes of the end of Episode 11 and is then followed by ...
I've had a TV-21T box since late August 2024. I worked fine up until a few days ago. At the beginning of March 2025 I encountered a problem where the box wouldn't wake from "network standby" (blue LED), and it has now become a daily problem that is o...
I was pissed when the ID channel was taken away and replaced with the Oxygen channel, which is crappy. So now ID is back. I can’t find anywhere that it’s a free preview. I really hope it isn’t and we get it back the same as before Telus took it away....
I signed up for Telus TV service in a second location (my parents) and since the installation of the service earlier this week, they can't access most of the Theme channels in the subscription. The core channels work fine. My account on My Telus show...
Hello I recently had another optic tv box delivered for an additional tv. I went through set up and always get to the point of login to Telus tv plus. when I use my credentials the login fails. I spent 1.5 hours the other day with their technical sup...
Over the past month or so all the sports channels and now the news channels on Telus satellite no longer plays the video smoothly. Its like there is a buffering issue or maybe the definition is now too high for the receiver to handle it smoothly? Its...
I’ve always had discovery, HGTV, food network etc… and they were taking away in January and replaced with channels that I never asked for and do not watch, Now I see HGTV, Discovery etc… are back but now under Free Preview…… so what the hell? Give me...
