Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Unfortunately, Optik doesn’t let me watch taped shows on my phone like Shaw does. So I have to watch reality shows my husband doesn’t like after he’s gone to bed- instead of watching them while I’m cooking dinner. Yes I know I can wait 2 days and wat...
When I delete a show from the PVR, occasionally I make a mistake but there is no “undelete” option like Shaw Cable has. I miss that. Can you consider this?
Why don't the recordings I set up on one device get reflected/synced on all the other devices logged into Telus TV+? Same with deleting recordings. Why do I have to delete the very same recorded episode separately on each device? Isn't there just a s...
Can you fast forward and rewind while a recording is still in progress? If it is 30 minutes in of a 60 minute program, can you start watching it and ff/rewind within the first 30 minutes? Can you go back and replay something in live tv like on hard d...
I'm receiving the Problem acquiring license error: 0x80000002 for any Crave content on Demand. It's working on my main box, but does not work on my wireless box. Can someone please advice how to resolve? This problem has been ongoing since we've gott...
My TelusTV-21T remote doesn’t detect my samsung frame tv UN65LS03N. It tries 3 different codes which don’t work. I’ve tried universal learning remotes, but they don’t work with the 21T. Very frustrating!
Hi I'm new to this new telus setup. I've had it since January and have been wanting to get the DTOUR channel. It shows up on my guide with a key saying it's not part of my channels but when I go to add it, it's nowhere to be found on the website. Do ...
I got the Global TV app to watch on demand shows on HGTVBut when I sign in using my telus credentials, it says "based on my tv package, I have access to global and global news only".Why is this? Because the global tv app says this:Watch Global, HGTV,...
For the past week, none of my scheduled recordings have been recorded. I've done every reset possible and still will not record any programs. Been on hold with support forever, you should seriously have a call back feature.
Hi,I just got Optik TV and installed the Telus TV+ App on my Chromecast with Google TV and it won't play anything. I have tried Live TV, On Demand, and from the Guide and it always loads for 1 minute and then gives me error code ERR_PLAYER_P001. Othe...
