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is this real?
i got this email last October and Im stilll waiting Congratulations! You're a winner in a recent contest with TELUS Hi there, You have recently entered a contest with TELUS. On behalf of TELUS, I wanted to extend a big congratulations to you on being selected to win the prize consisting of: one Samsung Galaxy Buds FE In order to be declared a winner and collect your prize, you will be required to sign the attached Release Form and correctly answer the mathematical skill testing question. Please return the completed document by replying to this email on or before Thursday, Oct 23 at 5pm EST. If these conditions are not met, we will have to choose a new winner.Once we receive the completed Release Form, the prize will be shipped to you at the address you will indicate. If you have any questions, please do not hesitate to contact me at this email.Congratulations again and let me know if you have any questions! Thanks, Nester -- Nester Chen she/her/hers Sr. Marketing Manager – Segment Growth Marketing TELUS M 604-928-1463 E [email protected]
Order cancellation
My spouse recently received a winback offer from Koodo/TELUS. As part of that offer, the agent also extended a very attractive deal to move my number to TELUS, since I was in the market for a new phone. The agent offered me a great promotion on a Samsung Galaxy S25+. My registration was completed successfully, including the credit check. However, when I received the contract, the details did not match what had been discussed. I contacted support, and after being transferred to a winback agent, they helped cancel the incorrect order and place a new one with the correct terms. I paid for the order and received the updated contract, which matched the agreed offer. After that, there were no updates on the order for two days, so I contacted support again. I was then informed that the second order had also been cancelled. The reason provided was that additional documentation was required to process the order. While I understand the need for verification, I believe the order should have been placed on hold and I should have been contacted proactively to complete the required steps, rather than having it cancelled without notice. At this point, it feels like TELUS may be unwilling to honor the offer that was originally made, and the order was cancelled unfairly. I’m hoping someone can review my case and help reinstate the same offer as promised. My account is linked to the same email address, should you need to review the details. I’m also happy to share any additional information privately if required. Thanks, Vrushali.
Problem connecting with call back
I've had an ongoing issue with Telus callbacks. I'll arrange a callback re: a technical or billing problem. The chat service on a Telus website will promise a callback at a specific time, often the following day. Prior to the appointed time, a Telus Update will arrive by SMS saying an agent will call soon and asking me to make sure their Callback numbers aren't blocked on my phone. It also advises to answer with Hello and that there will be three attempts to connect. So far so good. But when my iPhone rings (from 1-866-558-2273), I hit a snag: the Interactive Voice Response requests me to press 1 to connect with an agent. But when I do so, the tone isn't acknowledged by the system. Pressing 1 over and over does nothing; the massage simply repeats that I have not responded and says there will be another callback. So frustrating! When I finally got through to an agent by using my landline this morning, she solved my original issue and said she would forward notes on the IVR glitch to the right technical department. In the past, however, I haven't heard back about the issue and doubt I will this time. Any suggestions?Please help with completing setting up my account with My Telus app.
I purchased a phone plan today, downloaded My Telus app and trying to complete the setup but have problem with the last step "2-factor authentication". I press the Set up button, then on next screen I press "Turn on 2-factor authentication", and the next screen says "You'll need the My TELUS app on the phone you use most for 2-factor authentication"and when I press the "Launch setup" it shows this error: "Error loading page Domain: undefined Error Code: -10 Description: net::ERR_UNKNOWN_URL_SCHEME" Looks like the process can't identify that My Telus app is already installed and currently being used for completing this setup. I searched Google and tried all suggestions like restarting and reinstalling the app, allowing all permissions, ensuring correct date and time, turning the WiFi and using only data, etc, but nothing helped. I still can use the app and all I tried on it without completing this step so not a big problem so far, but I wonder what could be the problem and what eventual problem I might have with using the service without completing this step?Made my first payment to the wrong account which is now deactivated
As the title says I recently started and account for my wife and made the first payment fairly quickly when I got the bill. I signed into My Telus account and saw the bill was still outstanding, it took my a bit to realize that I had accidentally paid the 171$ to my old Telus account from nearly 5 years ago. I attempted to sign in and access the account but it has been deactivated and the payment has gone through and can’t be cancelled through my bank. From a past post I saw that you can transfer the transaction to my new account is that possible?Error on Mobility bill
I just renewed a contract I owed $106 in early cancellation fees. I owe $310 and bring it back and the new phone was $1,460 so I had to pay tax on that my phone bill is $101 for reference my total bill for my phone was $1016 this absolutely does not make sense and they are saying there's nothing wrong. I wish I could talk to someone local as taxes first of all they charged me $349 our tax rate is 11% hopefully someone can make sense of this for me in the near future. Once my two years is up I'll be canceling my services with Telus as when I renewed this past phone the rep lied to me funny thing is I record every conversation on my phone I called back the next day and they try telling me I couldn't cancel the contract. Once I said I had a recording and they investigated I got a cheap plan and an upgraded iPhone from a 256 to a 516 GB so that's good but now this billing issue and nobody takes accountability. But there is absolutely no way my bill should be $1016
I am not receiving any text messages
I am not receiving any text messages | WORST CUSTOMER SERVICE EVER! I ported my number and transferred my data from my iPhone to Google Pixel 10 Pro. I am not receiving any text messages, and my I cannot activate my Mobile Network in the watch. WORST CUSTOMER SERVICE! I have been on the line for 6 hours yesterday, nothing fixed. Agents were useless. Nothing helped. I needed this to receive message to authenticate logins for my work, and they did not understand the urgency for this. TRANSFERRING SERVICE TO TELUS WAS THE WORST DECISION I EVER MADE IN MY LIFE!!!!!Inquiry Regarding Recent Customer Service Experience
I had a problem with my new sim card. Many people tried to help me with a problem over several days without success but they were nice people and they did their best. On Dec 15, 2025, I tried again to get the problem solved. The person I started out with was very nice and he was working on the problem. He needed to switch to a conference call with other people to complete the process but he accidently transferred me to someone else. I had to start over with him and tried to explain I was suppose to be on conference call. He started talking to me in a rude and demeaning manner. He did finish what the others had started and he did fix the problem. I told him that I did appreciate that he fixed the problem but I also told him that the way he talked to me was very rude. He then said he did that because of the way I talked to him. This is not true at all. I would like someone to review the recorded conversation I had with the last person I talked to. It maybe helpful to review all of events that have happened from Dec 12 to Dec 15, 2025. I tried the Chat bot but it seemed to be not working. Thank You.
