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30-Day Late Reported From Bring-It-Back Charge — Unable to Reach Correct TELUS Team
I’m posting here because after multiple attempts over the past two months, I’ve been unable to resolve a credit reporting issue through customer service. id like to note that, I have consistently paid my regular TELUS service bills on time The issue arose from a Bring-It-Back device balance (~$400) that was billed after my normal payment due date • I could not pay the full surprise charge immediately, but I made additional payments anyway • I proactively contacted TELUS and arranged a formal 6-month payment plan, which is active and being paid as agreed • I recently made an additional $150 payment on top of the plan Despite this, TELUS has reported the account as 30 days late to both Equifax and TransUnion. This was not a missed service payment, but a delayed device charge that was addressed in good faith under an agreed repayment arrangement. I have called TELUS several times to resolve this. Each time, I reach offshore customer rep who are courteous but do not have the authority to review or correct credit reporting, and unable to escalate this to a credit reporting team. This has left me stuck in a loop with no effective resolution, despite my efforts to stay current and work with TELUS. I am requesting assistance from TELUS escalation / credit reporting support to review this case and consider a goodwill correction. Any guidance or escalation assistance from TELUS moderators would be appreciated. Thx, Adrian
Waiting on refund
I had a bring it back cell phone plan for my family that expired in September 2025. I returned all 4 iPhones Sept 1,2025 as requested and as per standard process according to Telus. However I was charged $1568.79 for all four iPhones on Oct 7. I had contacted Telus customer service several times to find out what’s going on. They were able to locate all 4 phones but they were not properly recorded as returned on my account. They have told me that they will eventually apply the returns to my account and refund my money. It is Jan 5, 2026 and still no word about my refund. Basically Telus has taken an interest free loan by deducting my money from my account and now they are dragging their feet to return my cash. Not too mention this mistake was a result of their own doing. I am quite frustrated and annoyed to keep contacting Telus to find out when I’m gonna see my money. Quite frankly it should be returned with interest owing.TELUS Mobility Conditional Call Forwarding Codes Stopped Working
Hi all, I’m trying to determine if others are seeing the same issue. I rely on TELUS Mobility conditional call forwarding using GSM codes: *61*<forwarding number>*<timeout># – forward when unanswered *62*<forwarding number># – forward when unreachable *67*<forwarding number># – forward when busy This was configured yesterday and worked earlier in the day. Then around 8 PM PST last night it stopped working. Since then, all calls route directly to TELUS Mobility voicemail instead of forwarding, even when: ・the phone is left to ring with no interaction ・the call is ignored ・or a quick text reply is sent Verified behavior: ・Unconditional forwarding (*21*<number>#) still works ・The problem is only with conditional forwarding codes ・Lowering the *61* timeout to 15 seconds did not forward Questions ・Have other TELUS Mobility subscribers recently seen conditional forwarding (*61, *62, *67) fail this way? ・If yes, what device are you using? ・How are you working around voicemail answering before forwarding can trigger? Thanks for any shared experiences or solutions. Nik Edmiidz
Bring It Back Contract Expiring - Flagship Not Released Yet
I have consistantly been on a bring-it-back contract for the last 6 years. The cycle has been perfect with aligning a new contract with the release of the new Samsung flagship phone. Unfortunately, this year seems to be different. My contract is up on the 17th, and there has been no mention of the S26 release yet. Will Telus provide an extension for me to wait for the new release? I would really like to get the newest model if possible, but don't want to pay the bring-it-back amount to keep the phone.
TERRIBLE service and STUPID Example of AI chatbots
It seems TELUS has TERRIBLE custome service and even after repeated requests one is unable to get to a live agent to resolve the issue. Plus their STUPIDITY to use an "AI Chatbot for convenience is shown when the chatbot "hallucinates" on payment and billing issue. have others experienced this!!!1
Possible Scam
I foolishly called the number (1-844-368-7379 ) left in a voicemail from "Telus" regarding my recent internet order offering a discount on my phone line. I now realize it was probably a scam as I can't find this number anywhere on the Telus website. Can someone from Telus confirm that this is NOT (or is???) a Telus number?Locking former customers out of bills
After being a long-time Telus customer, I made the decision to move to Rogers because it was a better deal this time. I've always liked Telus, mostly for the excellent customer service, but this is a nightmare. Roger made the cancellation for me when I switched. I went to go check my Telus bill as I wanted to confirm my last bill was handled properly, as I prepaid for the month and was owed a refund on my unused time, but I am completely locked out of my bills and the telus app. Everywhere I look on Telus, it says that I should be able to see my bills from the last 18 months. Even the AI helper says that I should be able to access these bills. I don't think it's too much to be able to see your last bill or at the very least have it sent to you. Is there a way to get the bill with the cancellation and calculation of the return on it? I tried to include a screen cap of my account, but shocker, not working. Basically, my account says that it's cancelled and there's no way to manage or check bills. The app locks me out because my account is not active.Not registered on network
Hello My phone keeps saying 'not registered on network' when I try and make calls, but has upwards of 4 to 5 bars. It also says emergency calls only. I have no data texts or call ability (except when I use wifi). I have tried turning off my phone, going on airplane mode, re seating the SIM. When I try to manually select telus as the network operator it says " unable to connect try again later" or "select network (telus) not available". This has been going on for several days and only randomly will phone calls come through. If I try calling my number from another phone it rings and rings eventually going to voice mail, but won't ring on my end. Could you assist me on figuring out how to make my phone be in working order? Thank you!
Please help with completing setting up my account with My Telus app.
I purchased a phone plan today, downloaded My Telus app and trying to complete the setup but have problem with the last step "2-factor authentication". I press the Set up button, then on next screen I press "Turn on 2-factor authentication", and the next screen says "You'll need the My TELUS app on the phone you use most for 2-factor authentication"and when I press the "Launch setup" it shows this error: "Error loading page Domain: undefined Error Code: -10 Description: net::ERR_UNKNOWN_URL_SCHEME" Looks like the process can't identify that My Telus app is already installed and currently being used for completing this setup. I searched Google and tried all suggestions like restarting and reinstalling the app, allowing all permissions, ensuring correct date and time, turning the WiFi and using only data, etc, but nothing helped. I still can use the app and all I tried on it without completing this step so not a big problem so far, but I wonder what could be the problem and what eventual problem I might have with using the service without completing this step?
