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edmiidz's avatar
edmiidz
Organizer
2 months ago

TELUS Mobility Conditional Call Forwarding Codes Stopped Working

Hi all,

I’m trying to determine if others are seeing the same issue.
I rely on TELUS Mobility conditional call forwarding using GSM codes:

*61*<forwarding number>*<timeout># – forward when unanswered
*62*<forwarding number># – forward when unreachable
*67*<forwarding number># – forward when busy

This was configured yesterday and worked earlier in the day.
Then around 8 PM PST last night it stopped working. Since then, all calls route directly to TELUS Mobility voicemail instead of forwarding, even when:
・the phone is left to ring with no interaction
・the call is ignored
・or a quick text reply is sent

Verified behavior:

・Unconditional forwarding (*21*<number>#) still works
・The problem is only with conditional forwarding codes
・Lowering the *61* timeout to 15 seconds did not forward

Questions
・Have other TELUS Mobility subscribers recently seen conditional forwarding (*61, *62, *67) fail this way?
・If yes, what device are you using?
・How are you working around voicemail answering before forwarding can trigger?

Thanks for any shared experiences or solutions.
Nik Edmiidz

3 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hello edmiidz, very quickly we're not finding any known issue with this service but can you confirm which call forward option you're having issues with ? (which one are you dialing from your phone) Thanks !

    • edmiidz's avatar
      edmiidz
      Organizer

      All three forwarding options are failing – *61, *62, and *67.

      For *61 (Forward When Unanswered), we tested multiple timeout values including 15, 20, and 30 seconds. None of them forwarded; the calls still route directly to TELUS Mobility voicemail.

      This worked earlier yesterday and then stopped around 8 PM PST with no device changes on our side.

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        Gotcha. We'll send you a private message to discuss further.