Forum Discussion
edmiidz
2 months agoOrganizer
TELUS Mobility Conditional Call Forwarding Codes Stopped Working
Hi all,
I’m trying to determine if others are seeing the same issue.
I rely on TELUS Mobility conditional call forwarding using GSM codes:
*61*<forwarding number>*<timeout># – forward when unanswered
*62*<forwarding number># – forward when unreachable
*67*<forwarding number># – forward when busy
This was configured yesterday and worked earlier in the day.
Then around 8 PM PST last night it stopped working. Since then, all calls route directly to TELUS Mobility voicemail instead of forwarding, even when:
・the phone is left to ring with no interaction
・the call is ignored
・or a quick text reply is sent
Verified behavior:
・Unconditional forwarding (*21*<number>#) still works
・The problem is only with conditional forwarding codes
・Lowering the *61* timeout to 15 seconds did not forward
Questions
・Have other TELUS Mobility subscribers recently seen conditional forwarding (*61, *62, *67) fail this way?
・If yes, what device are you using?
・How are you working around voicemail answering before forwarding can trigger?
Thanks for any shared experiences or solutions.
Nik Edmiidz
3 Replies
- TELUS_Support
Official Support Team
Hello edmiidz, very quickly we're not finding any known issue with this service but can you confirm which call forward option you're having issues with ? (which one are you dialing from your phone) Thanks !
- edmiidzOrganizer
All three forwarding options are failing – *61, *62, and *67.
For *61 (Forward When Unanswered), we tested multiple timeout values including 15, 20, and 30 seconds. None of them forwarded; the calls still route directly to TELUS Mobility voicemail.
This worked earlier yesterday and then stopped around 8 PM PST with no device changes on our side.
- TELUS_Support
Official Support Team
Gotcha. We'll send you a private message to discuss further.