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elsj77's avatar
elsj77
Neighbour
27 days ago

Bring It Back Contract Expiring - Flagship Not Released Yet

I have consistantly been on a bring-it-back contract for the last 6 years. The cycle has been perfect with aligning a new contract with the release of the new Samsung flagship phone.

Unfortunately, this year seems to be different. My contract is up on the 17th, and there has been no mention of the S26 release yet. Will Telus provide an extension for me to wait for the new release? 

I would really like to get the newest model if possible, but don't want to pay the bring-it-back amount to keep the phone.

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hi there, Thank you for your question. At this time, Bring-It-Back agreements can’t be extended beyond the end of the term. When your contract ends, you’ll need to either return the device or buy it out at the Bring-It-Back amount. If you choose to buy out the phone, you can continue using it and then trade it in toward a new device once the model you’re waiting for becomes available.