Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Telus TV Login Failed

I have seen this question, but no solution.I have updated, deleted, re-installed the Telus TV app on our iPads...It won't even let me enter our username and password...as soon as I click to do so, it comes up with "LOGIN FAILED. THE APP CAN'T CONNECT...

Av3rill by Just Moved In
  • 17 Views
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Call from Telus? 1-833-323-3363

Got a phone call from 1-833-323-3363. It came up on my phone as "Telus" but also "suspected spam". I answered and said "Hello" and no one responded for 3-4 seconds. Having worked in a call center, I know that pause is the system connecting my call to...

DMac9999 by Just Moved In
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Service Agreement

I recently signed up but never received a service agreement, I have chatted and called but no one seems to know why or ? I have signed up with a few providers over the years, always received an agreement. Just seems weird. I am on a bring your own ph...

nash211 by Advisor
  • 23 Views
  • 1 replies
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Cancel order

I have tried to make an order for a mobility plan via Shopify EPP program. But the experience is nothing but frustrating! - When making the order with the sales on the phone, I was asked to check my identity. However, the identity software cannot ali...

Stream+ activation cancellation issue

Hi there,I have been using Stream+ for 2 months. I tried to cancel my subscription on January 30th. But after clicking 'Manage Subscriptions, ' it shows an error: "Sorry, your subscriptions list is not available at this time. Please try again or chec...

mehedi00 by Neighbour
  • 164 Views
  • 3 replies
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30 day Europe Pass - Extra charges

Hi all, hopefully someone has some insight. I purchased a 30 day easy roam pass ($60 for 30 days of using my plan as normal abroad - in Europe). This was triggered Feb 20; so 30 days later should bring us to March 22. Walked outside today, and within...

Canada12 by Neighbour
  • 178 Views
  • 0 replies
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My Bill jumped over $80.00 a month

I received a new bill from TELUS for over $80.00 more monthly. I have 3 kids and cannot and would have never agreed to this new cost. The agent told me it was because of some sort of credits expiring. When I was contacted by the sales rep I was told ...

renew my plan

I made the talkwide sms and talk 55 plan, it expired and did not renew as i didn't have enough founds. i topped it up now but my plan didn't start, how do i activate it?

RACHELE by Neighbour
  • 48 Views
  • 1 replies
  • 0 kudos