Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
879 PostsLatest topics in Mobility
Can’t receive calls
I ported over my phone number from another prepaid carrier to Telus prepaid more than 5 hours ago. I can make calls, but can’t receive them. I restarted the phone, but that didn’t help. How long do I need to wait to receive calls? Thanks!
Number port protected
I am switching from Koodo to another provider. They have tried to port my number but said Koodo has port protection on it. What the heck is that? I never signed up for that. I want my number. Two days before they say they will give me a call back! I ...
Speaking With An Agent
Can i speak with someone on how to cancel all my plan with telus , both home internet and mobility Never have i been stressed out like this just to reach out to customer support about service Poor service
Spam Calls from Fake Telus Customer Loyalty Dept
HelloAs everyone at Telus is probably aware, there is a prevalent scam involving people calling up customers and pretending to be from Telus Customer Loyalty. The RCMP have issued warnings about this scam. The scam callers usually tell you that they ...
Bring it back assessment inaccurate
I have been had a Telus business account for years. This is the first time I’ve done Bring It Back where I returned a phone via mail instead of doing it in person at a Telus mobility store. I’m being charged and extra $475 due to “heavy wear and tear...
How to get support with bring it back dispute?
I sent my phone in in mint condition. They have lowballed the evaluation saying buttons aren't working and parts are missing which is impossible. had I known they would only be giving me $175 for an iPhone 12 Pro Max I would have kept it. I'd like it...
Inaccurate billing Cycles
So I called customer service and even used the online chat support for nothing. I have a screenshot showing that my billing cycle is March 21st till April 20th, today it’s April 21st and they didn’t renew my mobile internet data package, instead thei...
billing trouble
Hello,I’m a new TELUS mobile plan subscriber, and my first bill is due on May 1st. However, I keep getting the error message:"We couldn’t process your payment. Please check your card details and try again."I’ve tried several times using three differe...
Formal Complaint - Unreasonable technician charge
On Mar 11, my internet speed was found extremely slow, I called Telus and the staff couldn't fix the problem despite putting me on hold for around 2 hours. Then I asked her to send a technician to my house to fix the problem. On Mar 12, the technicia...
Stream+ Activation Error
Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...
