TELUS Neighbourhood

bnoronb · ‎01-30-2023

I got many scam calls that appear as a local TELUS number in the 613 area code. Sometimes I miss the call entirely and there is no voice message, so I will return the call because it is a local exchange. The person always says that they didn't call me. And sometimes I'm the one being called, with the person saying "Hey man, you just called me." and I have to explain to a very skeptical person that I did not. What I have learned is that scammers are using local exchanges when they spoof the call display number for precisely the reason that people are more likely to answer if the number is a local exchange. I know that the origination number and the call display number are signalled separately, and that at some point the real origination number is dropped and only the call display number is retained, for efficiency in the signalling. I also understand that there are legitimate reasons for the origination number and the call display number to be different (e.g. The Ottawa Hospital having a single call display number regardless of where in the hospital system the call originates). Despite all that, it seems to me that TELUS could work with equipment providers to come up with a feature that would allow TELUS to screen calls when they enter the TELUS network if the originating number is in a foreign country, does not match the call display number, and is not registered as a legitimate business with special call display considerations. Even if there are still concerns about blocking the calls automatically, they could still be traced and investigated, and blocked on an individual basis.

BDiddy · ‎01-13-2023

I think this makes a lot of sense. Gone are the days of having to log into a myriad of separate apps or channels. Google TV is the one stop shop that allows viewing of all titles, channels, movies, shows, music from one place. Except...for PIK tv....

dkdheensaw · ‎01-12-2023

Please add the feature to automatically prompt to extend the recording time for live sports. Shaw already does this.

Frustrated123 · ‎01-11-2023

I have a phone picked up a SIM card from a dealer. I did not want to wait weeks for a SIM card to ship to me. I need this new line now not in shipped in 5-7 busses days. There is no way to use your own SIM card. If I call to active I will be charged $50 activation!!!!!! Either let me use my own SIM card or stop charging $50 for activation! Best of both worlds do both! People are paying enough for your services.

Dany11 · ‎12-24-2022

Can we get the feature to arm/disarm the system on a schedule. Used to have this with Vivint and it does not look like you can do this on TELUS security

TftZ9iE75n6d · ‎12-21-2022

There needs to be a way to remove the Weather Network App from the 4k PVRs. The app is intrusive and ruins the entire Optik tv experience.

NoSmoke · ‎12-21-2022

Just enabled Call Control and particularly like its call log feature. I would like to access it periodically but have to log in again each time. Would it be possible to add an option to stay logged in or at least extend the automatic logoff time interval? Thanks.

Mistered67 · ‎12-15-2022

Before Crave TV took over the movie channels, there was an option to see all recently added movies. This is a feature that is truly missed. I almost never watch crave anymore because I don't want to spend 30 minutes scrolling and trying to find one movie that was recently added.

Bigmom · ‎12-13-2022

When I was with Shaw I used a feature that they have that I miss quite a bit. They display a progress bar when I’m skipping ahead or fast forwarding through a show. It let me know where I was in the program and I could make decisions based on that (we can eat when it’s over in 13 minutes, or no, you need to go to bed now since the show is only half over). Thanks for your consideration!

Bigmom · ‎12-13-2022

I recently switched from Shaw Blue Curve to Telus Optik and I miss that I can’t watch recorded shows on the Optik app on my phone. For example, I am watching a recorded show on my TV with my husband and then half way through the show I leave to room to make dinner in the kitchen. With Shaw, I would just take my phone with me and watch the rest of the show on the app. However, the Optik app only lets me watch that show “on demand”, and most of the time the show isn’t even available yet. When it is, I have to watch the show all over from the beginning again - with no fast forward ability! Shaw’s app lets me pick up exactly where I left off in the TV room. Please consider adding this very, very useful feature to your great services.

Reg7 · ‎12-12-2022

Add Hardware Security Keys for account security? Some social media & email providers, cloud providers, etc, have accepted security keys for some time now

Egranado · ‎11-17-2022

I hate this feature when I turn on my Optik TV box. It just slows down performance and I can’t change the channel for like a couple of minutes. Please give us the option to turn off/disable this feature.

Egranado · ‎11-17-2022

NHK World (channel 2924) should be group with the other international news channels at the 800s. It’s an English language news channel from NHK.

eyedoggerz · ‎11-16-2022

The sort feature for Scheduled Recordings is messed up chronologically when viewed on a PC. Under all scheduled it doesn't even give a date or time. It only says "Series recording". I'm assuming this is probably a work in progress, but in the future, maybe work out all the bugs before release. Note - this is not an issue on the Android app nor on the TV STB/PVR.

Friedrich · ‎11-10-2022

TV Polonia was removed from TELUS TV programming a few years ago, but as the legal dispute with the North American re-seller has been resolved, can TELUS get this and/or other Polish language television in its Optik TV offerings. Currently, there is only 1 channel, # 2953 TVP Info. Thank you. #Polish

mtaps · ‎10-09-2022

Hi there - can you please look at implementing an alternative payment method such as Bitcoin?

b23best · ‎10-02-2022

Please add surround sounds. All major apps within the Apple TV ecosystem have it. Thanks

Mada · ‎09-26-2022

The audio quality of recorded voicemail greetings, when using Telus/iPhone visual voicemail, is disconcertingly poor, and much worse than that of other networks. It's so bad that, when I first switched to Telus's voicemail, I thought something want working right. This is a network feature, and improving it should be easy.

giantbrownguy · ‎09-02-2022

Shaw allows this and I think Telus used to, but I'd like the ability to set a recording early (15, 30, 45, 1 hour). Reason being if I'm watching an overseas sporting event, the broadcast times in the guide aren't always accurate. This has become evident with Formula 1. Sometimes the races or practices and qualifiers start earlier than scheduled, but my recording starts midway though (this happened today with practice for the Dutch GP). I try and set shows to record before, but the show before isn't always consistent. I'd also like the ability to set a show to record on multiple channels. Again, using Formula 1 as an example, TSN has moved some of the events from TSN5 to TSN2, so my season recordings make no difference. With sporting events that aren't NBA/MLB/NHL/NFL/CFL there is no predictability to where they show up, so season recordings don't make a huge difference if the channel isn't consistent.

spacebrain · ‎08-05-2022

I made a service request while out-of-town. It would have saved your staff some time if I could have included a note to the technician in the service request with instructions about how to contact a neighbour who would be able to let them in.

TELUS Neighbourhood

TELUS blocks calls at origination if they have spoofed call display

Incorporate Pik TV into the Google TV Platform

Prompt to extend recording time for live sports

Bring your own device, why cant I bring my own SIM card?

Telus home security

Remove Weather Network App

Option to stay logged in on MyTelus?

Crave TV - New Movies

Adding a progress bar

Recorded shows and Optik app improvement

MFA

Option to disable Trending Now when turning on Optik TV box

NHK World - channel placement

TELUS TV+ sort feature please fix (Web Page)

Please Expand Polish Programming

Bitcoin

Optik TV app 5.1 channel Audio

Improve audio quality of voicemail greetings

Optik TV - Let us start a recording early and multiple channels

include free-form text box in service request form