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Problem with the terms & conditions on the My Telus app
I use the My Telus app for 2-factor authentication on my Telus.com account. After an update the app is prompting me to accept the terms and conditions, and I have a question about clause 28 Indemnification. It says that I'm on the hook for Telus' expenses if anyone makes a claim against Telus around using the service. That's it. It's not limited to my own behaviour on the app, it just says any claim. Am I reading that right?
Telus TV Digital Box
Can anyone help me? Last week I upgraded my pvr to digital box with cloud storage of recordings. The Stingray Music VIDEO app and channel 583 that I previously had on my pvr box is now missing. After a while my recordings were all there in the cloud. Today when I turned on my TV the recordings were all gone. When I clicked on recording subscription options it said I was already subscribed. I can see the recordings on the telus tv app on my phone and computer but it says I can only play them on my TV box which is impossible because the recordings are in the cloud not the box. I can resume watching cloud recordings that I didn't finish watching on my phone and computer app. The person I spoke to today at 888-811-2323 didn't know how to fix it so he's sending me a new box which isn't going to fix it. The proplem appears to me to be that my subscription is corrupted.No WiFi Password Change Option on Connect
When I log into Telus Connect, I do not see the edit pencil to change my WiFi password. I hear that there is another way but I cannot find the admin password on my NAH equipment. I do have the admin password on my Boost Wi-Fi 7, but I'm not sure I can use that. It's been 5 days since I had the equipment installed so I was told that the edit would be possible on Telus Connect.
Ongoing Issues Since Signup – Wrong Equipment, Billing, and Internet Problems
Hello, I’m posting here in hopes of finally getting proper support and resolution, as our experience since signing up with Telus has been extremely frustrating. We signed up for TV, Internet, and Home Security on December 21, 2025. In just one month, we’ve had multiple issues that remain unresolved. First, we were sent the wrong security equipment (3 outdoor cameras instead of 1 doorbell camera and 2 outdoor cameras). After several follow-ups, we were told this was corrected, but then the replacement doorbell camera was shipped to the wrong address in British Columbia, even though we live in Edmonton and our address on file was correct. We later found out our cable box was never shipped at all — yet we were still billed. It’s now been over a month and we are being charged for products we have not received. On top of this, our 1 Gig internet has not performed as expected despite minimal usage (2 phones and 1 TV). Our concerns were dismissed rather than properly investigated. On January 18, our internet was down for the entire day while our neighbours with Telus had no issues, which is very concerning. We’ve made multiple store visits and calls to support, yet nothing has been fully resolved. This is not the experience we expected from Telus, especially as new customers. At this point, we are looking for: Immediate delivery of missing equipment Correction of our billing A proper investigation into our internet issues Fair compensation for the ongoing inconvenience We’re hoping someone from Telus can step in and take ownership of this situation. Thank you.Network randomly crashing?
For some reason my Wifi modem keeps randomly red lighting and turning off, I have no idea why it’s doing this and it just randomly happens, I’ve tried un plugging it and plugging it in, I’ve tried resetting it. Nothing seems to work and I can’t find anyone with a similar problem
Starting & closing the Telus TV app on Firestick
Hi, If you don't specifically exit from the Telus TV app from the Settings menu, (you turn off the Firestick or it goes to sleep) then the next time the Telus TV app is launched (next day) it doesn't properly load by going to the "Who is watching" screen, it loads to where it was, freezes for a while, jumps to the "Who is watching" screen and then suddenly exits the app completely. Only then can you start the app properly anew. Is there a way to fix this? It is quite annoying, since exiting from apps on firetv is usually done by the back button, but that doesn't work on Telus TV app (unless they added an exit from app popup like the Silk Browser app I suppose). This daily cycle wastes a lot of time and seems like it could be improved.HIGHLY Disturbing Telus Sales Reps on 100 Mt Reliant Pl S.E Calgary on 1-15-2026
(Post 1/2) I’m writing to report two HIGHLY inappropriate purported Telus Sales Reps going door-to-door on 100 Mount Reliant Place SE, Calgary, on the night of Jan 15, 2026, sometime between 8 30 and 9 00 PM. This is the second time, btw, that we’ve been visited by these Telus teams. Our first visit was in August 2025. Both visits happened after 8 30 PM, in the dark of night, when *all our house lights were off*. In August 2025, the rep knocked loudly on our door—frightening us and literally making us jump out of our skin. *NO ONE* comes to our door at that hour, ever. Last night, the two Telus men visited my house TWICE and aggressively rang and knocked on my door both times. I answered the door only the second time, sometime between 8 30 and 9 PM. Only one man spoke. When I politely said I wasn’t interested and started to close the door, the man stepped in closer, spoke more assertively, and said he just had a few important things to tell me “before he let me go”. ( Sometimes workpeople from the internet/phone/cable companies DO legitimately have “important things” to tell us, so that’s why I kept listening ).
