New Activations
I don't know why Telus makes it so hard to contact customer support, or to get ANY live human, but we'll do this regardless. I have a newly installed Fibre line to my house and am looking to speak with an agent to activate the program I was offered. I did not receive any notifications or information on how to do that when the rep was here asking about whether I wanted to install Fibre, and I don't see any offers even remotely close to the one I was quoted, in fact your current "promotion" is more expensive than I currently pay for 2GBPS service with Rogers. In any case, the Fibre is now at the demark point at my house and I cannot get in touch with anyone at Telus to activate the promotion I'm promised, so can SOMEONE reply to this and we can figure out if I'll continue wasting my time or not? Thanks
Great customer service from Kenneth
I would like to make an appreciation post for telus agent Kenneth from Philippines. We were having problems with our internet and telus tv for 2 months. I had initially spoke to a different agent first, and that person was worse than unhelpful. They had told us they would get back in a few days and never did. We called again after a month of waiting and we fortunately got agent Kenneth, and he was above and beyond. He listened to me and quickly identified the problem, and proceeded to tell us how to solve it and was quickly solved. He found an error from our telus tv, that was also fixed that same day. He told us he would call us, and not only did he call that day, but also the next day to follow up that all services were functioning properly. I only wish we'd had gotten him earlier. He also managed to give us compensation for loss of service for almost 2 months. I didn't know where to give a review or survey, so I found this place. One of the best customer service I've had in a long while.
really really bad service
I am shocked that Telus had me on hold for over 3 hours / 3 agents then hung up on my call. This is just to find out the status of a delivery OMG OMG OMG I cant beleive the incredibly [poor service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
