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How to use bridge mode on Telus NH20A modem
I switched to Telus a week ago and tonight I attempted for a couple hours to set up my own gateway/router using the Telus modem in bridge mode. Is there an official guide on how to set up bridge mode on the Telus NH20A? I just want to have access to my full 1.5 Gbps bandwidth on my 2.5GBe network, but the regular LAN ports on the NH20A are all gigabit. I attempted to follow the insturctions that user Serpentor and supermario left in the discussion thread Telus Pure Fibre in Ontario - PPPoE | TELUS Neighbourhood. I have a Unifi Cloud Gateway Max and followed these steps in an attempt to get a WAN connection directly using the 10G port. On my Gateway / Router I set the WAN port settings to the following. Connection type set to PPPoE VLAN set to 40, and then tried VLAN value of 35. Used PPPoE credentials that I found in modem with user name ending in @on.telus.com and 6 letter password (I used the "inspect" feature in my browser to reveal the password). Set MTU to 1452 (and tried at default / 1492 beforehand). I was not successful in getting an internet connection via the bridge mode with any of these settings. If anyone could share their experience or suggestions I would love to hear it! 🙏🏻 It would be very helpful if Telus would publish detailed instructions on how to set up bridge mode with this modem to ensure that anyone who wants to use their own router, mesh network, gateway, etc. has all the information at their fingertips without having to waste technical support's help on the phone.
Cannot Access Home Services account
For some reason neither the MyTelus App, MyTelus online nor Telus Connect will allow me to see my home internet account. It will only show me my mobility account. It suggests linking my two accounts, but when I try to link them it says they're already linked. This has been the situation for about 6 months.
Telus TV+ App on Apple TV - UX
Reposting this a year later, still having the same UX issue on my Apple TV 4k gen3 with the telus streaming app. I recall someone saying it was fixed, perhaps it was in a build but since has been removed? Here's what I'm having a problem with: In "Guide" my time hops around (left and rigth) when scrolling down. For example... I open "Guide", I want to scroll down to see what's on at 4pm, in about 3-4 rows, I'm already at 8am now. I think these blocks should not cause me to jump backwards and forwards. It's a frustrating experience and I so badly wish it could just work the way it should work. I only want to know what I can tune into or watch at 4pm without gettingClosed Captions on Digital TV Box
I have multiple times opened settings, turned on closed captions, opened display settings and set caption preferences the way I would like: small font, 25% opacity on background. The example shown in settings would be perfect, IF the settings were applied when returning to live TV. Default of large font, white font on opaque black background interferes with decent program viewing. How to get the captions settings as set to apply to live TV? Is this a feature still under development? If so when will this be rolled out? I consider this a high priority for my TV viewing.
remotes with boxes?
Can someone with Telus confirm what an agent told me that Telus only provides one remote per TV service and that is supposed to be used for the PVR as well as any wireless box? I pay a monthly rental fee for each of the 3 boxes (one PVR and 2 wireless), waived for 2 years as part of my service agreement. I only got one remote for all 3 boxes - I called to ask for additional remotes and the agent said I need to pay 30 for each of the others. It seems crazy that Telus wouldn't provide remotes for their boxes but the agent was quite insistent that this was the way it was in India and would be the same all over the world. He refused to check further on it.
Seeking help with Email
2 days ago my email refused to connect and download emails. I have a telus.net account which suddenly refused to connect to my mail app. It has worked fine forever. I can access my webmail but would like to continue to use my mail app. I have spent the last 2 days talking with 3 different telus representatives (at the basic level) who have asked me the same questions over and over, telling me go to google chrome and use webmail! Having me remove my account and re-add, multiple times to no avail. Finally I thought I was getting somewhere by having my call escalated to customer care. This person promised a call back later by an email technical team member. I was optimistic but they didn't call back at all. No message nothing. Last week I called Telus for help with a telus Optik box set-up that wouldn't pair. They booked a call back with a date and time but no-one ever called. This is the kind of service received considering the amount of money charged for home, internet and mobility services???? I have spoken with Apple who spent several hours actually helping me but failed to correct the issue and referred me back to Telus. Back and forth, back and forth........ Right now I am on hold with a 'Loyalty Rep' but not holding out any hope that anyone will care enough to help. Any suggestions??? I am so frustrated and in tears..Link to check for Optik TV upgrade
With the new equipment for Optik TV being given to new customers only and where us existing customers are getting nothing! I am wondering where the link is to see if we qualify. I used to be able to check but now I cannot. When will we get the new equipment? Calgary!
Do Not upgrade Optik TV Digital Box until you have to.
I received an email saying that I qualified to update my Telus digital box. I thought oh great filled out the form and hit send me new boxes with the warning the old boxes will stop working two weeks from shipping date. They arrived quickly next day by Purolator. I hooked up one of the boxes and started browsing and quickly noticed changes that I am not fond of. No channel preview in the guide just a picture, so you can't see if you are switching in to a commercial Channel information in the guide used to show actors and year show/ movie was made/aired. Now it just shows a brief description. Search used to be able to search live TV and demand for easy series record. Now it just shows on demand. Record now only stores for 90 days. None of my recorded stuff switched over (which I did see that it said it might not but I figured I would cross my fingers and hold my breath) I also had Christmas movies saved for years for easy holiday watching. Overall I think the boxes are a huge downgrade and if your current box is working properly don't bother with the upgrade.
HIGHLY Disturbing Telus Sales Reps on 100 Mt Reliant Pl S.E Calgary on 1-15-2026
(Post 1/2) I’m writing to report two HIGHLY inappropriate purported Telus Sales Reps going door-to-door on 100 Mount Reliant Place SE, Calgary, on the night of Jan 15, 2026, sometime between 8 30 and 9 00 PM. This is the second time, btw, that we’ve been visited by these Telus teams. Our first visit was in August 2025. Both visits happened after 8 30 PM, in the dark of night, when *all our house lights were off*. In August 2025, the rep knocked loudly on our door—frightening us and literally making us jump out of our skin. *NO ONE* comes to our door at that hour, ever. Last night, the two Telus men visited my house TWICE and aggressively rang and knocked on my door both times. I answered the door only the second time, sometime between 8 30 and 9 PM. Only one man spoke. When I politely said I wasn’t interested and started to close the door, the man stepped in closer, spoke more assertively, and said he just had a few important things to tell me “before he let me go”. ( Sometimes workpeople from the internet/phone/cable companies DO legitimately have “important things” to tell us, so that’s why I kept listening ).