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Telus TV+ App on Apple TV - UX
Reposting this a year later, still having the same UX issue on my Apple TV 4k gen3 with the telus streaming app. I recall someone saying it was fixed, perhaps it was in a build but since has been removed? Here's what I'm having a problem with: In "Guide" my time hops around (left and rigth) when scrolling down. For example... I open "Guide", I want to scroll down to see what's on at 4pm, in about 3-4 rows, I'm already at 8am now. I think these blocks should not cause me to jump backwards and forwards. It's a frustrating experience and I so badly wish it could just work the way it should work. I only want to know what I can tune into or watch at 4pm without getting
remotes with boxes?
Can someone with Telus confirm what an agent told me that Telus only provides one remote per TV service and that is supposed to be used for the PVR as well as any wireless box? I pay a monthly rental fee for each of the 3 boxes (one PVR and 2 wireless), waived for 2 years as part of my service agreement. I only got one remote for all 3 boxes - I called to ask for additional remotes and the agent said I need to pay 30 for each of the others. It seems crazy that Telus wouldn't provide remotes for their boxes but the agent was quite insistent that this was the way it was in India and would be the same all over the world. He refused to check further on it.Link to check for Optik TV upgrade
With the new equipment for Optik TV being given to new customers only and where us existing customers are getting nothing! I am wondering where the link is to see if we qualify. I used to be able to check but now I cannot. When will we get the new equipment? Calgary!
Do Not upgrade Optik TV Digital Box until you have to.
I received an email saying that I qualified to update my Telus digital box. I thought oh great filled out the form and hit send me new boxes with the warning the old boxes will stop working two weeks from shipping date. They arrived quickly next day by Purolator. I hooked up one of the boxes and started browsing and quickly noticed changes that I am not fond of. No channel preview in the guide just a picture, so you can't see if you are switching in to a commercial Channel information in the guide used to show actors and year show/ movie was made/aired. Now it just shows a brief description. Search used to be able to search live TV and demand for easy series record. Now it just shows on demand. Record now only stores for 90 days. None of my recorded stuff switched over (which I did see that it said it might not but I figured I would cross my fingers and hold my breath) I also had Christmas movies saved for years for easy holiday watching. Overall I think the boxes are a huge downgrade and if your current box is working properly don't bother with the upgrade.
Seeking help with Email
2 days ago my email refused to connect and download emails. I have a telus.net account which suddenly refused to connect to my mail app. It has worked fine forever. I can access my webmail but would like to continue to use my mail app. I have spent the last 2 days talking with 3 different telus representatives (at the basic level) who have asked me the same questions over and over, telling me go to google chrome and use webmail! Having me remove my account and re-add, multiple times to no avail. Finally I thought I was getting somewhere by having my call escalated to customer care. This person promised a call back later by an email technical team member. I was optimistic but they didn't call back at all. No message nothing. Last week I called Telus for help with a telus Optik box set-up that wouldn't pair. They booked a call back with a date and time but no-one ever called. This is the kind of service received considering the amount of money charged for home, internet and mobility services???? I have spoken with Apple who spent several hours actually helping me but failed to correct the issue and referred me back to Telus. Back and forth, back and forth........ Right now I am on hold with a 'Loyalty Rep' but not holding out any hope that anyone will care enough to help. Any suggestions??? I am so frustrated and in tears..
HIGHLY Disturbing Telus Sales Reps on 100 Mt Reliant Pl S.E Calgary on 1-15-2026
(Post 1/2) I’m writing to report two HIGHLY inappropriate purported Telus Sales Reps going door-to-door on 100 Mount Reliant Place SE, Calgary, on the night of Jan 15, 2026, sometime between 8 30 and 9 00 PM. This is the second time, btw, that we’ve been visited by these Telus teams. Our first visit was in August 2025. Both visits happened after 8 30 PM, in the dark of night, when *all our house lights were off*. In August 2025, the rep knocked loudly on our door—frightening us and literally making us jump out of our skin. *NO ONE* comes to our door at that hour, ever. Last night, the two Telus men visited my house TWICE and aggressively rang and knocked on my door both times. I answered the door only the second time, sometime between 8 30 and 9 PM. Only one man spoke. When I politely said I wasn’t interested and started to close the door, the man stepped in closer, spoke more assertively, and said he just had a few important things to tell me “before he let me go”. ( Sometimes workpeople from the internet/phone/cable companies DO legitimately have “important things” to tell us, so that’s why I kept listening ).
Optik TV Bundle Frustration
I am posting this to vent and I don't know where else to complain to. I am also going off memory for some of this so it is possible the exact details are wrong. I also realize I made some mistakes so maybe this is just a cautionary tale. Approximately 2 years ago I got a cold call saying they could offer me a deal. The gist of it was I was paying $140/month for my internet only. They said I could get it for $120/month if I bundled optik tv for $1. I figured I would never watch it but it's worth the savings. I can't remember if they told me I would receive equipment at the time; If they did, I would have said don't send it because I am not going to watch it. A few days later I received the box. Over the course of the contract, I tried cancelling Optik TV but they told me I was in a contract and couldn't change it. Every time I also said "I don't watch this. Can I send the tv box somewhere to return?" and they said no every time. After 2 or 3 times of them refusing, I threw it away. I live in a small Condo and don't have space to store anything I don't use. The contract expired, and auto renewed before I could cancel it so my internet went back up to $140 and then another $80 charge for optik TV got added. I should have cancelled it before this but I forgot. Now that I cancelled they want the box back. I am getting charged $100 for not returning it. Yes I made mistakes but I still feel like I got scammed.Collection
I cancelled my home services with Telus in December 2025. Paid in full, hardware returned. Now, General Credit Services is calling claiming I have to pay them $271 for my overdue account that Telus has sent to collections. They sent me an email with my closed account number (which was missing the last digit) along with payment options. Telus has never contacted me for any type of payment outstanding on this account. I have read that Telus does use this company, but this smells like BS.
Unresolved Cancellation Request and Ongoing Billing Concerns
TELUS Business has been an absolute nightmare from day one. I pay for 1 gig business internet with WiFi. The WiFi didn't work and speeds rarely exceeded 300 Mbps. When I contacted TELUS technical support, I was told the connection looked fine on their end and that I would have to pay if I wanted a technician to investigate. Translation they took my money and made it my problem. First red flag. At the end of June 2024, the home we were operating from was found to be infested with black mold and deemed uninhabitable. We were forced to move to a temporary location. I attempted to reconnect service, TELUS advised that no services were available at the new address. No fiber. No DSL. I requested cancellation. I was routed to customer retention and spent over an hour dealing with a representative who was clearly not based in Canada and struggled to communicate in English. I have recordings of the calls. Nothing was resolved. I requested a supervisor and that never happened. For the past six months, I have called repeatedly trying to get a supervisor callback. Each time I was promised a call in 24 to 48 business hours. Not once has anyone called. I continued paying the bill to avoid being sent to collections. Now that I am finally at a location that does have fiber service, I cannot complete a simple change of address. No confirmation, no follow up. The online chat rarely works. The business portal fails every attempt. Phone support means hours on hold until you give up. I cannot reach a live agent, schedule an install, or get a straight answer. TELUS expects me to either keep paying for services I could not use or pay a 2500 dollar contract buyout fee while refusing to return calls or discuss a documented situation. That is corporate hostage taking. This is the worst company I have ever dealt with. Once I can cancel without penalty, I will never use TELUS again and will actively discourage others from doing so. If you value your time or your business, stay far away from TELUS.