Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Right now my cell phone stopped connecting to the telus network. As a result it has taken me a 45 to sift through the ai gate keepers prompt's just to speak to a real person, all while telus ai tries everything to not allow me to speak to a real pers...
Long story short, i have a Hisense Roku tv I noticed tonight after watching tv the channel froze up and pixelated. After going through a number of resets on both the modem and the tv box the cable box will work fine for less than 5 minutes then when ...
Trying to view/set recordings on telus tv+ app and the feature has disappeared. I tried to log out and log back in, uninstall and reinstall and restart phone and none of those worked. Not sure why the option has suddenly disappeared? I got a new phon...
I logged into my account online and looked for support answers for why my tuner does not reboot after power is off.NADASo I clicked on the AI bot and asked the question. Since AI did not understand, I asked for a person. No one available, would I lik...
Location: West side Pipeline Road north of Lincoln Ave in Coquitlam BCThis graffiti has been on your utility boxes for at least 2 years. During this time I have reported it to both Telus employees on site and phone support a number of times. I am req...
Hi. I was offered to get a purefiber connection on August 2023. Agreed and the fiber connection was installed on the box outside my place by the fiber team. Day, months has passed and more than 15 technician tried to attempt to connect it inside my h...
Hi, I recently switch over to the new TELUS TV+ using the TelusTV-21T android boxes. Almost every time I turn on the TV and box, I get a TELUS TV+ screen that just continue to spin. If I unplug the box and do a re-boot, it works fine for most of the ...
Just logged into FB on Safari, then get a notice from FB in my email wondering why I am logging in from Port Renfrew, when I am sitting in Chilliwack.
So I was mailed an offer pamphlet for 3gb fiber (PureFibre X 3.0)It's addressed to me by name, at my address.When I go to the link telus.com/purefibrex is tells me that it's not available at my address.I've been requesting service through their web t...
We never had issues before. We were told we need new equipment so we went with it. Got it all hooked up and nothing but issues. Telus on demand has a licensing issue and won’t play anything. And the box keeps freezing. We’ve restarted the main wired ...
