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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 105498 Views
  • 292 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 55054 Views
  • 43 replies
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Telus TV Digital Box

Does the new Telus TV Digital Box have an IR sensor located on it. Im trying to gain control over the device using Control4.

MrMeatball by Friendly Neighbour
  • 1329 Views
  • 3 replies
  • 0 kudos

OS

My current OS IS 10;API; 29 I saw in one comment it should be 30 or 31

GAM by Coach
  • 3077 Views
  • 10 replies
  • 0 kudos

Logging in Repeatedly,

I am constantly having to log in every time I use the app, is there a way to keep me logged in?

Melody2 by Neighbour
  • 2047 Views
  • 6 replies
  • 0 kudos

Green Screen solution by changing resolution to "Auto"

FYI, solved my Green Screen issue by switching the resolution on the new Telus Android box from 4k to Auto. The problem was when the TV/box had been off for a few hours then powered back on, it would be frozen on a green screen. The audio was fine bu...

Networks by Helpful Neighbour
  • 2673 Views
  • 3 replies
  • 1 kudos

Incomplete Hardware Shipment

After almost 3 hours on the phone last week I resolved my account issues and setup a new 2yr agreement. As a part of the new setup I was to receive a 4k PVR (or equivalent) and 4k wireless box for a 2nd TV. Today I received a "4K Wireless Digital Box...

a5a08185 by Friendly Neighbour
  • 4197 Views
  • 15 replies
  • 0 kudos

Theme pack

What them pack should I get to watch the Vancouver Canucks on Optik TV?

Jillc by Neighbour
  • 976 Views
  • 2 replies
  • 0 kudos

Hockey on Optik TV

What theme pack should I get to watch the Vancouver Canucks on Optik TV?

Jillc by Neighbour
  • 748 Views
  • 1 replies
  • 0 kudos

VOD Errors when accessing FXNOW

Using my 4K box, I get errors when accessing specific episodes of the same VOD series on FXNOW. When clicking on an episode, I receive the error code 0x80004005, which says it needs a license. Of interest, I can access the content from my PC through ...

Telus remote & tv remote

I have a Hisense Smart ( Goggle) Tv I have the Telus remote set to turn on the TV as well I can scroll down to input HDMI 1 problem I now need to use the TV remote to accept the HDMI input. Why doesn’t the Telus remote accept the input choice. Why mu...

GAM by Coach
  • 2906 Views
  • 7 replies
  • 0 kudos
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