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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 105725 Views
  • 296 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 55094 Views
  • 43 replies
  • 7 kudos

Basic cable in BC LT Care facility

Hi,Am struggling to get basic TV service for my Mom who is in a long term care home that only provides Telus. The struggle centers around the ridiculous rate she must pay to get TV as they insist it has to run the internet as well. There is a basic T...

User2024 by Neighbour
  • 1126 Views
  • 2 replies
  • 0 kudos

Resolved! Disney+ Promotion (24 month subscription) : Premium instead of Standard?

I signed up for Telus Mobility, and was offered 24 months of free Disney+ subscription. Appently it is only the Disney+ Standard tier ($11.99/month), not Disney+Premium (14.99/month). I would like the Premium suscription, and I am willing to pay the ...

Ss_blake by Organizer
  • 2974 Views
  • 1 replies
  • 0 kudos

Optik TV frequent internet disruptions and countless rebots

Almost as soon as we converted to Telus Optik TV from shaw two years ago we have had to regularly reboot our system every time we want to watch anything, either manually by unplugging the modem or by using the settings menu when the system shuts down...

Hewstone by Neighbour
  • 2777 Views
  • 7 replies
  • 1 kudos

Telus TV Digital Box

Does the new Telus TV Digital Box have an IR sensor located on it. Im trying to gain control over the device using Control4.

MrMeatball by Friendly Neighbour
  • 1331 Views
  • 3 replies
  • 0 kudos

OS

My current OS IS 10;API; 29 I saw in one comment it should be 30 or 31

GAM by Coach
  • 3086 Views
  • 10 replies
  • 0 kudos

Logging in Repeatedly,

I am constantly having to log in every time I use the app, is there a way to keep me logged in?

Melody2 by Neighbour
  • 2051 Views
  • 6 replies
  • 0 kudos

Green Screen solution by changing resolution to "Auto"

FYI, solved my Green Screen issue by switching the resolution on the new Telus Android box from 4k to Auto. The problem was when the TV/box had been off for a few hours then powered back on, it would be frozen on a green screen. The audio was fine bu...

Networks by Helpful Neighbour
  • 2677 Views
  • 3 replies
  • 1 kudos

Incomplete Hardware Shipment

After almost 3 hours on the phone last week I resolved my account issues and setup a new 2yr agreement. As a part of the new setup I was to receive a 4k PVR (or equivalent) and 4k wireless box for a 2nd TV. Today I received a "4K Wireless Digital Box...

a5a08185 by Friendly Neighbour
  • 4202 Views
  • 15 replies
  • 0 kudos

Theme pack

What them pack should I get to watch the Vancouver Canucks on Optik TV?

Jillc by Neighbour
  • 976 Views
  • 2 replies
  • 0 kudos
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