Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 176 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
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Resolved! Google Telus TV box

We have the next box. I can't for the life of me figure out why the Closed Captions are not able to be adjusted.By default the text is default which is too large for us and the backround is black, we prefer clear. I've done the proper adjustments in ...

DSU by Neighbour
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  • 7 replies
  • 0 kudos

RHOM missing episodes

@dru As of a few days ago, all of season 5, minus episode 9, have gone missing.(Real Housewives of Miami on Slice)

Candace3 by Neighbour
  • 531 Views
  • 1 replies
  • 0 kudos

Resolved! You are not subscribed to recordings

Just got my new Telus device but I’m getting the above error. When I signed up, the person I talked to said that cloud recordings were included for free now. But as soon as I installed the device and got it up and running and tried to record for the ...

Recording playback issues

New Optik user here. I'm finding that a lot of the time when I leave a recording I'm watching, then when I go back later, it restarts from the beginning and not the spot where I left it. Is there a particular step to go through to ensure it returns? ...

How to search in the Guide

Is there a way to search for shows in the Guide function? I'd like to be able to do that to set up series recordings. It was always available in Shaw, and can't seem to find it with Optik. Hopefully I'm just missing it... Telus... So far as a new cus...

Choppy during PVR Recordings

When watching any PVR’d recordings, I find the playback to be very choppy. This is especially true when trying to watch something from the beginning of the recording and it’s still airing live. Any advice or suggestions?

Cainer by Neighbour
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  • 5 replies
  • 0 kudos

Resolved! On the Roam - Max Original series incomplete On Demand

The On the Roam - Max Original series with Jason Mamoa is incomplete on Telus On Demand. The series has completely aired and all 8 episodes should be availalbe.Currently there are only 4 episodes available and 2 of them are mislabelled. The title and...

Incomplete recordings TSN with PVR

For the past week, when recording the Brier on TSN the PVR will show that it has recorded the show but when I playback there is only 15 to 45 minutes recorded of a 3 hour recording duration. This has happened several times. Other programs recorded by...

kmb123 by Neighbour
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  • 2 replies
  • 0 kudos

Resolved! PVR Deleting

My PVR is automatically deleting any recording once it has been on it for 90 days. How do I make this stop? My PVR is not full, it does this no matter how many shows are recorded.

Raelee by Neighbour
  • 972 Views
  • 1 replies
  • 0 kudos

Free Samsung TV Promo upgrade

I signed up for an internet and TV package with the free Samsung 55" TV promo.At the time of signing up, I was asked if I'd be interested in upgrading it to a larger TV through Samsung.I said yes, and they told me that instead of the 55" TV shipping ...

andrew15 by Neighbour
  • 1198 Views
  • 3 replies
  • 0 kudos
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