Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 9090 Views
  • 67 replies
  • 3 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

OptikKate_0-1685989977928.png OptikKate_1-1685989977929.png OptikKate_2-1685989977929.png OptikKate_3-1685989977929.png
Optik-Kate by TELUS Team Member
  • 20842 Views
  • 43 replies
  • 5 kudos

How to return the Google digital tv box

I have recently upgraded to the new Telus TV+ service. I was sent a single Google digital box, which I don’t need, since the TVs in my household have an AppleTV attached to them. Is there a way I can send the Google box back to Telus? Calling support...

Resolved! Cannot make Series recording of CHEK news at 5 and 6

Hi all, I saw that this was an issue in April-June of this year but is not yet resolved (at least for me). Can record individual episodes and can record series of other programs on the same channel, but cannot record the daily CHEK news as a series. ...

rt1 by Friendly Neighbour
  • 1666 Views
  • 7 replies
  • 0 kudos

Should I order OptikTV?

Hi there I am trying to decide whether to order OptikTV or Roger's Ignite TV. I am a Telus internet subscriber so I would rather stay with Telus but am reading all these horror stories about how the new OptikTV device malfunctions, doesn't display SD...

jackmcmad by Friendly Neighbour
  • 7098 Views
  • 20 replies
  • 1 kudos

Seattle 11 KSTW

The logo for channel 143 still shows The CW. This channel is now an independent channel. Confusing when looking for a program on the CW.

EJ44 by Organizer
  • 1610 Views
  • 8 replies
  • 0 kudos

Set top box and Samsung TV

I am having a heck of a time trying to keep the TV settings. TV tends to turn off by itself at inconsisten intervals; closed caption comes on and goes off frequently. This morning I tried to turn the TV on but when i powered up the set top box the TV...

TJP_04 by Neighbour
  • 1641 Views
  • 7 replies
  • 0 kudos

Telus slim line remote

My remote just stopped working so I changed the batteries. Put the remote down for 1/2 hr and when I picked it up it was hot to the touch around the battery compartment. I removed the batteries, and they were red hot, so hot I burnt my hand on them. ...

Resolved! Missing Episode

Telus recently published The Traitors, Australia, Season 2 on Crave. Episode 9 is missing. The season is 9 episodes. 8 are showing and the final episode (9) is missing.

Resolved! Stephen Colbert

The Colbert Show is finally back on the air but it's not on until 12:00 AM now which sucks. Other than recording the show and watching it the next day which also sucks, is there a way to watch it early with some sort of TIME SHIFT from a channel from...

jege41 by Friendly Neighbour
  • 1335 Views
  • 4 replies
  • 0 kudos

Guide does not show “Last Week Tonight”

Just wondering why the show “Last Week Tonight with John Oliver” is not showing up in the guide. It should be on Sundays at 11 PM. I would like to record this show as the newest episode is not showing up in the On Demand section either.

DAMc by Just Moved In
  • 1020 Views
  • 4 replies
  • 0 kudos

A very frustrated customer

I have been a Telus subscriber since April. I am using the new Optik TV box and identified the following issues in July that are still not resolved: One issue I have is watching a live sports event and not being able to rewind in a conventional way t...