Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I keep receiving a message on my PVR stating that the "Recording not available. Make sure this digital box and the PVR are connected to the network." We've rebooted both the rotor and wireless box. Internet & TV are working. Called Telus was on hold ...
I have a schedule set to record the morning news. Several times now it has stopped working. When I look at the scheduled episodes, the next episode to be recorded is approximately 10 to 14 days in the future. The only way I can get the recordings wor...
My Telus won't let me link my tv/internet account as the page comes up saying 'This account is cancelled'. I need access to add to my shipping address before my tv box ships and Telus said they can't update my address for me. I was also told that I c...
I can't get into my tv service on mytelus
Why is the scheduled recording being replaced by another show when the sceduled show is playing? The wrong show is recorded when the scheduled show is playing on time.I record new FBI, FBI wanted, FBI International. I am getting other than FBI record...
I have the latest Optik TV brochure and it shows the regular AMC channel as part of the AMC+ theme pack. But on the Telus website it only shows AMC+, SHUDDER, IFC Films Unlimited and Sundance Now streaming channel in this theme pack. So which version...
Over one year since I started reading the issues of TelusTV.The common solution has been we have sent this to the tech team. How about a list of issues that have been solved? Optik_Kate planned to post successes.I did have a hardware problem solved b...
Anyone else have the issue of their Roku Express losing network connection to their Booster/modem all the time? It will disconnect for days/weeks and then if I unplug and replug the Roku and the Telus booster enough times it will sometimes connect? I...
Hello! We got fibre connected last week and were so excited as we have been waiting YEARS!! However, we have been having multiple issues ever since. When we pause live tv now, often after one or two minutes, a message pops up that says ‘this channel ...
