Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos


Intermittently the t.v. picture will freeze and then Optik TV page is shown sayingTelevision signal has been lost.To restore service try the following1. check other channels2. check your Telus supplied equipment3. check internet connection 4. Yes res...

GSM by Just Moved In
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  • 0 kudos

Optic TV when using remote PVR

Cannot change channels or make any changes when trying to change the channel on my PVR remote. It freezes says PVR is busy

Car by Just Moved In
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TV, French, movies.

I wasn't gonna say anything as the search for movies is already a bad experience, (life filter search as there is no upcoming movies search) but lately all I get is a bunch of foreign movies and even that is out of order.It used to be that after a se...

Just_LH by Ambassador
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Resolved! Default opening screen

When I turn on TV first thing that comes up is channel and PVR selections across the bottom. This is something that never used to happen months ago. This is very annoying. I just want my recordings to come up as it used to. How can I make this defaul...

WayneH by Just Moved In
  • 3 replies
  • 0 kudos

New Sony remote does everything but pause Telus tv

The pause button on the new Sony remote will not work for live tv or tv recordings. I have the VIP5662W model and a 2020 Sony XBR55X950H. Anyone able to help me out? I tried to program Telus remote to tv instead and step 1 says to set tv box volume t...

Aubrey by Just Moved In
  • 6 replies
  • 2 kudos


My remote only works sometimes .I have two TVs and in order to get the guide to change I have to move the remote Till I find The Sweet Spot that will make the PVR and the guide work .I've had the remote changed twice now, and replaced the batteries. ...

Slimline2 remote won't flash green holding OPTIONS button

I have been having issues with my remote not working properly for about the past month or so. First the volume stopped working, then the power for the tv stopped working. I searched to see how to reprogram it and went through with the instructions. T...

KimS by Just Moved In
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Constant freezing at prime time hrs.

Hi guys,Been getting worse lately so i thought I'd post.Seems to be when demand is high at 6 to 8pm only on cable channels as Netflix and Prime is fine running through the box. Pvr isn't the main used box in the house as when they installed the signa...

Optik Tv iOs remote

Is there an app that turns an iPhone into an Optik TV remote?

DaveMcL by Just Moved In
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Volume 25, setting tv model

I'm trying to confirm the remote to turn on tv and control volume. Following instructions it state set optik to volume 25, before attempting the 3 second hold of the optik power button. I can't see the volume, as it's not displayed anywhere!

Codeputer by Just Moved In
  • 3 replies
  • 0 kudos