Wireless 4K box no light in front


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Helpful Neighbour

My Wireless 4K box have no light in front and there is no connection to the TV. Is it dead? I tried to use the remote to turn it on and there is no light, I tried to push the button and there is not light on the button.

Community Power User
Community Power User

Could also be the power supply, but the end result is the same: contact Telus, go through the testing routine, and have the device replaced if so determined.


I suggest first point of contact through social media (Facebook or Twitter) or chat. See links in the Contact Us section of this page.


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