Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 128 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Recording the same series on two channels

I'm trying to series record Jeopardy on both 240 NTV at 3:30 and 255 CBS at 4:30. When I try, Telus TV+ software just changes my one series recording to use the other channel. How can I record both? (so if I find that one has audio blips I can choose...

newio by Organizer
  • 1 replies
  • 0 kudos

Series recording still a disaster...

I'll keep it simple cause you've heard it all before... I am nearly 16 months in on this system, why is it STILL lacking in so many BASIC areas? 1. Why does making a change to 'Series Recordings' from every episode to new only, frequently populate th...

MrSL by Leader
  • 4 replies
  • 2 kudos


Lorsque j'essaie de regarder Toutv, l'erreur Licence non acquise et le code 0-80004005 s'affichent. j'ai refait le modem et le décodeur à plusieurs reprises comme indiqué sur le site de Telus…. Cela fait plus d'une heure que j'essaie sans succès. Tou...

Ann5 by Just Moved In
  • 1 replies
  • 0 kudos

Recording Auto-Delete

I used to have Shaw TV. It had a great feature that allowed the user to set up auto deleting of recordings. One episode to three episodes could be set up to delete leaving only the current episode available, until the next, new episode was recorded. ...

Remove show

Hello,I am new to Telus optic tv. Hoping someone can tell me how to remove a show from the resume section?Thank you kindly,

Jadebug by Friendly Neighbour
  • 2 replies
  • 0 kudos

Resolved! Canceling a channel

I have been trying to cancel sportsnet on my optik tv and it won't work on the app or the web. Always say problem loading your channels, try again. I am so frustrated that I am close to canceling my service. Is anyone able to assist me with this?

Godingal by Organizer
  • 1 replies
  • 0 kudos


I see you are finally running fibre to older homes in Campbell River. Any idea when the we might have the fibre connected and usable in our homes?

kajl7 by Just Moved In
  • 1 replies
  • 0 kudos

The guide

In the guides to the left of the channel number there are arrows on some channels, what are they for? They do not appear to identify grouping or do they.

BN by Just Moved In
  • 2 replies
  • 0 kudos

PVR Recordings

I'm about to up-grade my cable/PVR box but don't want to lose some of the recordings on it. Is there any way to transfer the recordings on my Telus PVR to a thumb drive or external hard drive

MikeM1 by Neighbour
  • 4 replies
  • 0 kudos
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