Unable to record on Optik TV PVR

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FrancisLi
Friendly Neighbour

I have scheduled recordings that are no getting recorded into my PVR.

I have restarted my Optik box through the settings panel. I have also unplugged, left it unplugged for 10 minutes, then replug it.

 

So far no solution on how to fix my recordings not getting recorded.

 

Any suggestions?

 

Thanks

FrancisLi
Friendly Neighbour

I have also deleted many of my old recordings to allow space.

I can also view old recordings. 

WestCoasterBC
Community Power User
Community Power User

If you’ve tried all the suggestions here.

 

You may need to call Telus, as it could be a problem on their side, they’ll have to address.


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xray
Guardian

Are they series recordings or individual episodes?

Do you see your programs when you go to the Scheduled tab in Recordings? 

FrancisLi
Friendly Neighbour

Series recordings.

Yes I see the programs in my scheduled tab in Recordings

xray
Guardian

Is this an issue with all scheduled recording or only certain ones?

FuzzyLogic
Rockstar

I've seen this issue myself. I have no explanation why it happens but what I had to do was re-schedule the show and that seemed to work.

 

FrancisLi
Friendly Neighbour

I contacted Telus through Live Chat, and they were able to fix my problem remotely!

If anyone else has this issue, I'd recommend self troubleshooting first and if nothing works then contact Telus chat. 

xray
Guardian

Good to hear it was fixed. Did they say what they had to do to fix it?

FrancisLi
Friendly Neighbour

I'm not quite sure. they helped me remotely. 

FrancisLi
Friendly Neighbour

UNFORTUNATELY,

a few hours after everything seemed to be working, the problem comes back. 

I am unable to record anything new, and all my series recordings have been ignored. 

I will contact Telus again to see how to want to resolve this.