Audio no picture

Just Moved In
I just got a soundbar and im trying to connect my telus box. I have sound but no picture. I do have picture and sound from my ps4.
Community Power User
Community Power User

How are you connecting the sound bar and the Optik TV box to each other and also to the TV?

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Community Power User
Community Power User

Generally for a sound bar you use the TOSLINK (digital optical cable) from TV (output) to the TOSLINK (digital in) on the sound bar. This way any input your tv is on will always work with the sound bar.

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You'll need to provide details about how you've connected your soundbar. There are at least 4 different ways it could be connected depending on the model.
1) Toslink (optical)
2) Digital coax
4) RCA analog