My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Confirmation of payment email, goes to old email address

Telus staff:I updated my email address in my Telus account for my cell phones a couple of months ago. I get the bill notification to the new email address, no problem there. However, when I make a payment on the account, the last two times it’s sent ...

catbird by Friendly Neighbour
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  • 3 replies
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Multiple lines under 1 family plan account: porting out

I have 4 lines under 1 account number (family plan)Can anyone advise what will happen if I port out 2 lines? (one being the original phone number on the account).Will Telus close out the 2 remaining lines? Or will they remain under the original accou...

Johnk1 by Neighbour
  • 1581 Views
  • 1 replies
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Top level log-in page

I have all my log-in pages bookmarked, the last one I tried for Telus was this one I think:https://forum.telus.com/t5/Forums/ct-p/Forumsbut there is no login link on it. Which is THE ONE page where I can log in and which already hosts a login link an...

gone by Organizer
  • 1600 Views
  • 2 replies
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Received email to update MY TELUS app

Hi I received an email suggesting I update MY TELUS app as I'm using an outdated method. I checked that the version I am using on my iPhone is v4.99.5 and it is current. I emailed Telus to check to see if it was a spoof email, but they came back sayi...

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LRA1986 by Neighbour
  • 1448 Views
  • 1 replies
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Why my money disappears from my account?

This is not first time but now I’m getting really frustrated and I want my money back!!...just logged in my app to top-up, my balance was showing almost 9CAD and when I was getting my info to do the transaction my balance out of nowhere it was showin...

Fran7 by Neighbour
  • 1426 Views
  • 1 replies
  • 0 kudos

Order in which lines show

Is there a way I can change the order in which my mobility and watch lines are showing on the app. Right now, its the watch showing by default and I have to manually change to Mobility every time. Did so many chats and calls with agents but no fix ye...