My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Covid Disconnection

I am a Karaoke Dj/Musician and have been a long time Telus customer. Unfortunately Covid-19 has closed all my venues I play (4 different venues each week) and my telus bill has been going up. I managed to "scrounge" up $100 at least to show I still h...

Epp offers

I’m currently enrolled in the exclusive partner program and I’m trying to check out my offers but I cannot receive the confirmation email because the company I work for doesn’t allow emails from outside the company to come through. What do I do? Than...

Ashley3 by Just Moved In
  • 1301 Views
  • 1 replies
  • 0 kudos

Resolved! Account compromised

My account was compromised. At 11pm, June 16 to 5:00am, June 17, my account had 10KB used. I'm old, lol, and was in bed during this time. Telus is saying they can't see what is being used but can see if it was my handset. I definitely did not use thi...

TKBK by Just Moved In
  • 2829 Views
  • 6 replies
  • 0 kudos

Change plan problem

We currently have a pair of:Peace of Mind - Unlimited Canada-US talk, text, and endless data (10GB High Speed)with the family discount.But doesn't look like we'll be going anywhere near the USA anytime soon so would like to change our plans to:Peace ...

brulaz by Just Moved In
  • 1464 Views
  • 2 replies
  • 0 kudos

EPP offers

I’m currently enrolled in the exclusive partner program and I’m trying to check out my offers but I cannot receive the confirmation email because the company I work for doesn’t allow emails from outside the company to be sent to our work email addres...

stephymac by Just Moved In
  • 1292 Views
  • 2 replies
  • 0 kudos

Get Plan Details

Greetings, There is a $100 charge for text messages on my most recent bill. This wasn't mentioned when I signed up for the "10GB Promo shareable Unlimited nationwide talk and text Platinum 115". I know it's too late now, but how can I get the details...

Shane by Leader
  • 1086 Views
  • 2 replies
  • 0 kudos

Telus cannot process my payment for a prepaid mobile plan.

Hi, I am trying to purchase the "Nationwide Talk, Text & Data 45 for 30 days" prepaid plan for my TELUS prepaid phone. When I use my VISA card and click the purchase button on the Submit screen, I get this error: "Sorry, this service is down at the m...

pEric by Just Moved In
  • 1015 Views
  • 1 replies
  • 0 kudos