Telus staff:I updated my email address in my Telus account for my cell phones a couple of months ago. I get the bill notification to the new email address, no problem there. However, when I make a payment on the account, the last two times it’s sent ...
I have 4 lines under 1 account number (family plan)Can anyone advise what will happen if I port out 2 lines? (one being the original phone number on the account).Will Telus close out the 2 remaining lines? Or will they remain under the original accou...
I have all my log-in pages bookmarked, the last one I tried for Telus was this one I think:https://forum.telus.com/t5/Forums/ct-p/Forumsbut there is no login link on it. Which is THE ONE page where I can log in and which already hosts a login link an...
2 months in a row I got charged 18.99$ for purchasing an app for which did not purchase. Last month I called Telus and they told me they could not help that I need to call the app company or something. I don't know who to call as my bill only indicat...
I recently bought a new phone and plan under a new Personal Mobility Account.My existing phone is with Business Mobility on a Business Mobility Account.I would like to take my existing phone number to my new phone (the business account is scheduled t...
Hi I received an email suggesting I update MY TELUS app as I'm using an outdated method. I checked that the version I am using on my iPhone is v4.99.5 and it is current. I emailed Telus to check to see if it was a spoof email, but they came back sayi...
This is not first time but now I’m getting really frustrated and I want my money back!!...just logged in my app to top-up, my balance was showing almost 9CAD and when I was getting my info to do the transaction my balance out of nowhere it was showin...
My wife and I are Telus Mobility subscribers. I kept my phone after my Bring it Back deadline. My wife's phone is still on contract with Telus. I would like to switch to Koodo because I now own my phone and we are in an area where we can't get 5G so ...
Is there a way I can change the order in which my mobility and watch lines are showing on the app. Right now, its the watch showing by default and I have to manually change to Mobility every time. Did so many chats and calls with agents but no fix ye...
Is the login via MyTelus iOS app down? Can’t login, tells me email or password incorrect.Can login fine via website and browser.
