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My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Pay

I need to pay my bill while my phone line and text messages doesn't work anymore. I tried to log in on my Telus to do so but I need a security number that I should have received by text message...I don't know how to pay to have my line back rapidely.

Cancel Button

How can one quickly cancel a prepaid account that is no longer needed? Don't want to call hotlines or chat to a silly retainment officers. Would someone please point me to the "cancel button"? This would be well appreciated. Thanks!

Resolved! Very confused about my bill, recent transfer to prepaid

Please help me understand the charges as they are unclear and it leaves me confused.On March 27th I paid $56 from my credit card over the phone to Telus when I switched over to prepaid. At the same time that day, my previous Telus account was cancell...

Matt678 by • Neighbour
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  • 2 replies
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Help with reactivation account

I was in jail for 8 months and couldn't pay my mobile monthly payments. Now I'm out, I want to reactivate, but can't seem to log in to do so.

Changing Accounts

Hi!I have a question and I need a helpMe,my dad and my mom we all have one account for all of us and we have the same account number so the bill is for 3 personsBut my wife she has separate account and separate account number with different bill ever...

EPP Program

Hello, I wanted to share a frustration I have with your EPP program. My husband and I have been Telus customers for over 20 years. I work for an eligible EPP employer, but my husband does not. In order for him to gain access to the EPP offers, he wou...

Collections

Hi, There were missed payments in my account and when I changed the service provider, my amount went to collection agency. I've been calling Telus but no answer. Meanwhile, I'm getting fraud calls posing as a collection agency. I just want to pay my ...

Vihaan02 by • Neighbour
  • 1839 Views
  • 1 replies
  • 0 kudos

Resolved! Telus Mobility Promotion Scam

Hey everyone, just a general warning today I fell for a scam pretending to be Telus Mobility Promotion. Got a call from +1 (289) 233-9959 then +1 (825) 525-1788 offering a new iPhone 14 max pro + Apple Watch + 50GB for $50/month. I agreed and gave my...

New phone (or account) set up prepaid options not recorded?

Last year I bought my son a cell phone. I set up prepaid payments using my credit card. When the billing came out, these payments were not being made and I got hit with late payments and a drop in my credit score. Fast forward to last month - I switc...

luvpei by • Neighbour
  • 2030 Views
  • 2 replies
  • 0 kudos

Log in problems

I am having some problems logging into my telus app just says loading with 3 dots and that's it tried resetting password and even uninstalled the app and still does not work I tried calling and even went to the telus store and still no help but I can...

Lindsay2 by • Neighbour
  • 1662 Views
  • 1 replies
  • 0 kudos
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