My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Worst Customer service

I’ve been trying to get a call back from a supervisor for the past 3 months. TELUS keeps overcharging me and refuse to pull the call where I was promised a certain rate for my plan. Who else is having the same experience? And does anyone have any sug...

Resolved! Credit Reporting

I have never been a Telus customer, however, Telus is reporting an account listed as 120-149 days late to Transunion. I was a customer of PC Mobile in 2018 when they were folding into Koodo. At that time my account was transferred to Koodo. The open ...

Jamie9 by Just Moved In
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  • 1 replies
  • 0 kudos

Resolved! I want to switch and be credited -The 365 day prepaid My First Phone Plan is not what I expected.

About 6 months ago I signed up for the My First Phone Plan for my son which was a 180 dollar charge for 365 days of unlimited text, and what I thought was 180 minutes per month of daytime calling. It turned out that it was only 180 minutes of calling...

partial charge is a scam

i moved my number over to telus on july 9. i thought my cycle will start that day. today i got my first bill. telus charged me $15 partial charge because my cycle starts on the 15. when i switched to telus no one told me that my cycle starts on the 1...

Resolved! Calling Telus support

New customer here. Called customer support and it is more than 1 hour wait. Did Telus fire most of their call centre employees

Resolved! Canceled prepaid number.

So I’ve been using a prepaid plan for about two years now and recently stopped filling my balance up. I tried to login and top up my account today but apparently my number has been closed/canceled because I haven’t topped up for two months. Is there ...

Ftc777 by Just Moved In
  • 1643 Views
  • 1 replies
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Resolved! Telus App issues

Hi, my i pressed pay bill on the telus app and it showed to pay my bill to to one account number then .5 seconds later it showed me to pay the bill on another account. I payed the bill on the right account and a few mins later i checked the telus app...

LawofBob by Neighbour
  • 1266 Views
  • 1 replies
  • 0 kudos

Resolved! Digital sim and physical

Hi my iphone was purchased a few weeks ago and it shows two sims active, one digital sim and one physical sim, now it shows the digutal sim active, so i took the physical sim out and the phone doesnt work, do i need a physical sim in the phone to use...

LawofBob by Neighbour
  • 1260 Views
  • 1 replies
  • 0 kudos

Resolved! Utterly disappointed with the service that we receive from Telus

I have 6 lines with this company I cannot believe telus can treat people like you do. I called on Friday to report a phone stollen from my daughter Could not speak to anyone until today, all we kept getting was a machine that does not understand Engl...

PeterC1 by Just Moved In
  • 2598 Views
  • 4 replies
  • 1 kudos