My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Mobile replacement options

My mobile device fell ~16 feet to the ground and isn't working (no surprise!). Is there a reduced cost to purchase a replacement device since I have an ongoing service plan with Telus?

Waterloo by Just Moved In
  • 1579 Views
  • 2 replies
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Resolved! High tax amount on first bill

I upgraded my phone and plan and get a first bill.The total was $171 including tax.One time connection fee was $45, I don't know why I need to pay this, I am already Telus customer for few years.Only tax amount was $78. Where is this amount from? Why...

hackcomj by Just Moved In
  • 2123 Views
  • 2 replies
  • 0 kudos

Resolved! Why is the website impossible to navigate?

Why is it when I click on a simply share plan, with SHAREABLE DATA, can I not add a 2nd device without adding said device PLUS another plan? Isn't the whole point of a FAMILY PLAN to be able to share the data and have multiple devices? Is everything ...

Favelle75 by Friendly Neighbour
  • 2569 Views
  • 3 replies
  • 0 kudos

Resolved! Dealing with Telus after account gone to collections

I am trying to get services again through Telus, and unfortunately I found out I had a past due bill with them that went to collections (I had no clue - I thought my modem was sent back but apparently not).I cannot get services again until the flag i...

Ella1994 by Just Moved In
  • 6002 Views
  • 1 replies
  • 0 kudos

Resolved! Text records

I used to be able to see records of all text messages on my accounts on the my Telus app. Now I just see how many on the days used. No other information is available, this a new thing or a glitch?

RyanVG by Just Moved In
  • 2469 Views
  • 1 replies
  • 0 kudos

Resolved! Epp account frustration!

I have an EPP account. Yesterday I tried to order a certified used phone. I was unable to do this from the MyTelus APP or from the Telus website. I can only access services and products online through my corporate email, which I can only access in my...

JenB1 by Just Moved In
  • 3230 Views
  • 1 replies
  • 0 kudos

Resolved! Cell phone

I cannot make outgoing calls. Says MOBILE NETWORK NOT AVAILABLE My cell # is

alan1711 by Just Moved In
  • 1327 Views
  • 1 replies
  • 0 kudos