My Mobility Account

Resolved! Received a bill for being a Telus Mobility customer for less than a week

Hi all, I was under the impression customers had 14 days to decide whether Telus Mobility services met their needs before being billed. But I was subscribed for less than two weeks and ported out when I got a better offer from my previous provider. N...

Resolved! Change address

Please change my mailing address

Resolved! Data usage section on app

Hi! For the past week every time I try to access the data usage section on the app it says “unavailable, please try again later”. I’ve tried logging out and back in, as well as uninstalling/reinstalling the app - but it still says unavailable. Any id...

Resolved! Cancel Telus from Overseas

How can I cancel my Telus account from overseas online without long distance calling ? Before I left Canada Telus said I could do this through Twitter or email...I’ve sent requests but no reply. I cannot call overseas with my overseas SIM card.

Resolved! FORGOTTEN PASSWORD

I’ve gotten locked out of my Microsoft hotmail account . I’ve forgot my password to my hotmail account., I’ve also have my OLD TELUS cell number attached to my hotmail account as means of recovery method., BUT that old cell phone number of mine is no...

After last update-cannot send/recieve texts without data on while away from home and no wifi

Greetings all,Ever since the last major update, my spouse and I have to have our data on when we are at work to send/receive our messages???When we are at home with our wi-fi, no issues. Does this mean that when we are somewhere with no wi-fi that we...

Resolved! stopping or blocking international spam calls

New user. How do you stop or block international spam calls that happen all times of the night and on my cell? Each call rings once and sometimes leave a blank message. My 'recents' are full the next day and I have to wade through multiple voice mess...