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My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! MyTelus app advertising to me with notifications

Received a notification about a new phone available from the myTelus app. This is the second time this has happened, and there doesn't appear to be any way to turn it off. There used to be more settings in the app that allowed for this sort of thing ...

Jared743 by • Neighbour
  • 1819 Views
  • 1 replies
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Resolved! Tablet Plan Increase 2022

I have an iPad account with sharable data which I opened last year at $15 /month. Just received notification of a $5/month increase beginning in February 2022. That is a 42% increase. How can they justify this type of increase?

Louislar by • Neighbour
  • 2821 Views
  • 3 replies
  • 0 kudos

Resolved! Resume suspended mobile phone account while outside Canada

Hi there, I left Canada to China about 1 year ago. For the first couple of months my phone number worked fine in China as I can still receive text messages etc. But since last November, seems my mobile phone number was suspended due to a late payment...

Resolved! Returning phone

Hello. I upgraded my phone and there was a glitch in Telus system. Therefore, they made me pay $600 to upgrade my phone, then I had to mail my phone (bring back) in order to receive the money back. Telus has since then received my phone and has issue...

Resolved! Mobility HST calculation

I live in Alberta (GST 5%). I moved from Ontario and took my (613) number with me. Telus is charging me 13% HST (Ontario tx) because my phone has a 613 number. According to CRA 'To know which GST/HST rate to charge, a supplier has to know what type o...

Carey1 by • Neighbour
  • 4024 Views
  • 3 replies
  • 0 kudos

Resolved! Security question / answer

Hello,I remember creating a security question / answer when I created my Telus account a while ago, but now I can't seem to find any way to update it. Did they remove security questions all together or is there some other way I can edit it that I'm m...

Charm by • Neighbour
  • 2841 Views
  • 1 replies
  • 0 kudos

Resolved! Edit Credit Card details - Browser security

Hello Not able to update / register credit card info on MyTelus Prepaid accountAfter selecting - Edit Registered credit card - Site returns the following message Your browser does not reach the security standards required for us to process online pay...

RVan by • Organizer
  • 5729 Views
  • 6 replies
  • 0 kudos
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