TELUS Neighbourhood

Resolved! What is "Account Wide Calling"?

Greetings, I wanted to check to see how much a long distance call would cost. It says that one of my included services is "Unlimited Account Wide Calling". What is this? Does it mean that its free to call someone on my same account? Because there isn...

Resolved! Credit Rating Affected *AFTER* Closing Account

I have been with Telus for years - I guess I still am technically since I swapped to Koodo.I swapped to Koodo a couple of months ago as they had a pretty good "Bring your own device" plan that was far better than my current phone. The thing is, I had...

Resolved! 20 years straight with Telus spent over $20,000 = 0 in loyalty benifits

Just letting people know that I have been with Telus mobility for 20 years straight. I asked loyalty department can you do anything for me in regards to a new refurbished for free or almost free phone.. nope ... You would think after 20 years and app...

Resolved! top up

how I top up my prepaid deveice

Resolved! Help with bill

Hello,Hello I'm a long time customer. I got a bill for 1700$ I thought I had a calling plan, I did not on that phone, can you please help with this? thanks Does anyone know how to get help with this bill?

Resolved! Shorter duration for Easy Payment

When signing up for a new contract, is there any way to pay off a device sooner, over a shorter period of time, ie 6 months instead of 24 months? I still want to keep 0 down, just want to pay off the device sooner.

Resolved! Change my phone number

Hi I wanted to change my phone number please. I am getting threats on my texting

Resolved! Activate my cellphone

Resolved! When will i find out if i need a deposit when applying online

Im about to get a new s20 online . i proceed to the checkout and it is asking fora credit card. i dont have a credit card but want to know if i can use a JOKER GREEN CANADIAN prepaid card. and when will i find out if i need a deposit

Resolved! Missed payment due to Covid 19

My bill was due on April 06 due to Covid 19 I lost my job and I couldn’t make my payment. I applied for CERB and received money on April 11. I paid past due right away but TELUS reported payment to Credit bureau. My credit has been dropped almost 80 ...