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Forum discussion about TELUS Mobility accounts.
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Balances carried over

BE CAREFUL DEALING WITH TELUS As per customer service agent if your balance is not paid in full every month they will mark on your credit MISSED PAYMENT. They will refuse to fix that even when you prove payments are made EVERY month. Time to find a n...

Gnarf by • Neighbour
  • 1826 Views
  • 1 replies
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Resolved! Balance disappeared

I left $5,00 on my balance last month. Today I tried to top up my prepaid phone and for my surprise 18cents disappeared from my balance. As there is no way to top up $15,00 I have to top up $20,00 to be able to activate a $15,00 plan. Does anybody ha...

Pablo by • Neighbour
  • 2107 Views
  • 1 replies
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Resolved! Automatic top-ups on 30-day plans

Super confused here. How can I automatically pay a 17.25$ 30-day plan if I am only given fixed price options (10, 25, 50 and 100$) ?!?10$ won't be enough and other options will be too much, stacking up until credits expire and TELUS keeps my money.On...

jellob9 by • Neighbour
  • 1899 Views
  • 1 replies
  • 0 kudos

Resolved! Transferring a phone number

I just got a new phone. How do I transfer the phone number on my old phone to my new phone? Both devices are Telus and both accounts are Telus.I tries doing it in MyTelus Account, but it kept telling me the number was already in use by another accoun...

Resolved! Mobile replacement options

My mobile device fell ~16 feet to the ground and isn't working (no surprise!). Is there a reduced cost to purchase a replacement device since I have an ongoing service plan with Telus?

Waterloo by • Neighbour
  • 1961 Views
  • 2 replies
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Resolved! High tax amount on first bill

I upgraded my phone and plan and get a first bill.The total was $171 including tax.One time connection fee was $45, I don't know why I need to pay this, I am already Telus customer for few years.Only tax amount was $78. Where is this amount from? Why...

hackcomj by • Neighbour
  • 2654 Views
  • 2 replies
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Resolved! Why is the website impossible to navigate?

Why is it when I click on a simply share plan, with SHAREABLE DATA, can I not add a 2nd device without adding said device PLUS another plan? Isn't the whole point of a FAMILY PLAN to be able to share the data and have multiple devices? Is everything ...

Favelle75 by • Friendly Neighbour
  • 3166 Views
  • 3 replies
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Resolved! Dealing with Telus after account gone to collections

I am trying to get services again through Telus, and unfortunately I found out I had a past due bill with them that went to collections (I had no clue - I thought my modem was sent back but apparently not).I cannot get services again until the flag i...

Ella1994 by • Neighbour
  • 7286 Views
  • 1 replies
  • 0 kudos
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